Enterprise Car Rental Reviews
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Chevy Malibu
As for the ordering: Online ordering allows you to return the car after hours. However, there is no drop box at the location.
Service: Arrived at 7:30 a.m. The time posted online. They had a paper sign on the door that says they open from 8-5. Which puts the drop off time after hours and would have resulted in being charged an extra day. Because of the discrepancy in posted business hours, I was 30 minutes late for work. If they had a drop box or the decency to open the door and at least ask why I was there, they could have just taken the keys and sent me on my way. But instead, they chose to sit in the office eating breakfast and playing on their cell phones while myself and five other customers stood out in the cold until exactly 8:00 a.m. where they did nothing but take the keys anyway. There was nothing for me to sign, no inspection needing to be done, just took the keys and sent me on my way. Something they could have done 30 minutes prior.
The car: While the car was new, rode well, and was great on gas, the interior smelled like cat urine. Not sure if they are using ammonia to disinfect them before use. But, it's not a pleasant scent to have to deal with for 5 days.
I probably would not be using this company again, and will not recommend to others.I will not ever rent a car from enterprise or recommend any to rent one. On Thursday the 18 of March 2021 had a horrible experience with the so call branch manager on Friday the 19 of March 2021. The branch manager name is Nicholas Curlett. This so call branch manager was so rude disrespectfully not friendly wasn't helpful at all. He would not rent to me a first time customer because my card was declined on Thursday. I told the young lady I'll be back on Friday to rent the car. It was plenty of money in my account. I deposit my money in my account through the atm on Thursday not realizing I had to wait the next business day so I go back on Friday to get the car and I get this manager who was a ass hole he was really a piece of work. He let everyone in the lobby know that my card was declined the day before who does that. That so call manager need to return to school if not enterprise will be losing a lot of business. Also on their door please wear a mask but know one in there was wearing one no social distance at all. Why do all the co-workers in there take his bull crap he talks down to them. Remove him.
4 day rental of a
A surprisingly FAST, friendly, considerate, patient, flexible, and awesome collaboration of individuals who aim to please all while maintaining and keeping it professional, protective,and timely manner, operating their HILO based company. a fun stress free experience. If you saw me in the new bright red Jeep Wrangler,they substituted for a SUV I reserved by phone last minute because my truck was in the repair shop 4 days. I felt like a tourist on vacation ready to have a fun , safe and memorable time. I just wish i took some pics . NO PROB. I WILL BE BACK.
Mahalos to you , Joshua Nagle~ Rental Agent and Fa'ailoilo "Ilo"
Ma Sun~ Branch Manager.
.horrible service. Had a reservation by my insurance company due to my car being destroyed in my driveway by a uninsured driver. day five still waiting for an rental. they tried to rent my 5 ft tall wife a full size Ram truck which we have no parking space for while many cars on their lot. The hendersonville nc which i live just down the street from sucks big time. Unprofessional.
Rental Car
I used to use Budget until I was charged for windshield damage that I could not even see?? I had third party insurance so they covered it. I have been using Enterprise ever since. With the exception of one experience I had in Phoenix, they are good people to deal with. I recently rented a vehicle. While on the road I heard a rock hit the vehicle. I inspected it when I had a chance and found a couple of small scratches on the roof. I reported it when I returned the vehicle. The employee I returned the vehicle to said not to worry. They consider small damage like that normal wear and tear.
I’ve been to the car continually since August until end of November.
I’ve rented a car since the beginning of August from the Springfield Massachusetts branch.
I will continue to rent as my car has not been repaired yet it may not be repaired until the beginning of the new year.
There was some confusion in pricing in October it was quickly resolved to
My satisfaction. In fact, they went above my expectations.
The staff is kind and considerate and I highly recommend using them.
I also recommend joining The rental membership.
Gregory SwansonReservation at Concord Airport location
I made a reservation at the Concord Airport location not too long ago, and let me tell you, it was a total disaster. The person at the kiosk, for some strange reason, wouldn't honor my reservation that I clearly had. It really made me feel like they were discriminating against me.
Reservations, prepayment, unavailability
I am really disappointed in the car rental company. Twice this year, I showed up to get the car I already paid for and reserved, but they said they didn't have any available. It's just not cool that they didn’t bother to keep me in the loop or plan ahead. One time, I had to rush last minute to rent from another place, and it cost way more than what I already paid them. The people working there were rude and didn’t even say sorry, which made it even worse. But I want to shout out Leonie Spitz for being awesome and helping me out during all this mess.
Car rental
Rented a car from Enterprise: Jessica Scott helped me at their 23rd and Frankfort location in Panama City, FL and she was fantastic: She was nothing but kindness and patience as we worked through me getting a car and then switching it out. Honestly I wish all customer service representatives were more like her. Especially in these days of COVID-19 and Christmas, etc. I will ask for her the next time I go there.
Excellent local car rental service
I really enjoy renting cars from the local spot because they always have the exact car I'm looking for. The folks who work there are so friendly, especially my buddies Chris and Sheridan. They make the whole process of picking up and dropping off the car super easy, and they always have it clean and ready to go. I definitely suggest this place to anyone in need of a rental car.
Accident, insurance, points
Oh my gosh, I can't believe it! I got into an accident and my insurance only covered part of my rental costs. But guess what? Turns out I had over 5,000 points and ended up not paying a dime for a four-day rental 🤯 The staff at the Dutchess Turpike spot in Poughkeepsie was amazing, so friendly and helpful!!! Huge thanks to you all, you're the best! 🤗
Cost-efficient care rental service
I find this best at the price, reliability and services.
We been for a trip last weekend and dealing with Enterprise has been hassle-free expreience. They guide you on everything specially if this is your first time.
renting services are detailed and take care of, in various situations.Deceptive rental pricing
I got caught up in that classic scam where my credit card got charged instead of credited. And get this - it happened even when I went with a rental company that I thought was legit. I probably should have just gone with one of those smaller companies that had a lower weekly rate, like $120 or something. If I had done that, I bet when I got there they would have been like, "Sorry, we don't take debit cards" and I'd have to cough up an extra $300 on top of the $120. But no, I went with the big name company, thinking I was playing it safe. Turns out they pulled the same trick on me! I had to fork over an extra $310 just to keep my original $370 rental cost, so now I'm out $680 for the week. Gotta hand it to them, that was a pretty slick scam.
Car Rental Experience
I've been a customer of this car rental company for a long time, but my last rental was a total letdown. I dropped off the car where I was supposed to, only to find out it was stolen. Now I'm being hit with a bill for $1900 in damages. That just doesn't seem right to me. I did everything by the book and now I'm being blamed for something that wasn't my fault. The company should go after the people who actually stole the car, not stick me with the bill. It's not cool, especially since I've been a loyal customer.
Declined Payment Issue
I recently tried to rent a car online, but ran into some issues when I got to the location to pick it up. Even though I have a World Elite credit card, the car rental agency in Tours, France wouldn't accept my payment. They said it was because my bank is considered an online bank, which I thought was a bit much since I've used the card at other places in the same group before. Their Terms and Conditions said they don't take online banks, which seemed like a strict rule to me. Because of this, my security deposit went from 0€, covered by my credit card insurance, to a crazy 3000€. I didn't want to take that risk, so I ended up not being able to rent the car. And to top it off, I still got charged for the booking, even though it was the agency's strict policy that stopped me from getting the rental.
Car rental experience
I rented a car last week for a trip from Thetford to Malvern. When I booked it, I paid upfront with my Barclays account. But right before I picked up the car, they asked for a £200 deposit and I had to pay that from my Building Society savings account. They also pushed me into buying extra insurance, which I didn't know about when I first booked. When I brought the car back, there was a small piece of rubber missing from the tire, but I don't think I caused it. Even so, Enterprise Malvern went ahead and charged my Barclays account without asking me first.
Affordable pricing, damaged vehicle, hidden fees
I rented a utility vehicle from a car rental place for a day not too long ago. The price seemed great at first, but things went downhill fast. The vehicle I got was all banged up and filthy, definitely not in good shape. And to top it off, they hit me with a 40€ franchise fee right away, and said I could be on the hook for up to 2500€ for any damages - something they didn't make clear when I booked it.
Passat ordered but got a Fiat 500
Yeah, so we had reserved a car at the airport for a whole week, but we ended up with this tiny Fiat instead of the Passat we were hoping for. There were four of us plus all our luggage, so the drive from Berlin to Lübeck was a total nightmare. Ugh, it was definitely not cool.
Car rental experience
My experience with this car rental company was a nightmare. They started off nice and quick when they dropped off the car, but things went downhill when it was time to return it. They purposefully took their time, knowing I had a flight to catch. They tried to make me pay for tiny scratches that they said I caused. They even tried to charge me for a loose part near the exhaust, which the person who checked the car said was already there. I suggest staying away from this shady company. It's worth it to spend a little extra money on a more reliable company than to deal with these scammers. If you do rent from them, be sure to inspect the car thoroughly, including underneath, and go over any damage with the employee when you pick up the car because they won't be honest later on. We're considering taking legal action.
Rental car payment issue
I had a really frustrating experience with my rental car reservation the other day. So, I made a reservation, paid for it and all, but when I got there, I couldn't pick up the car because they needed a credit card for the transaction. Even though they said they would refund me, they actually credited the money to a card that isn't mine. I showed them proof of payment, but they're being super unhelpful about giving me my money back. I'm thinking I might have to take legal action against them.
Rental car with surprise charges
Don't even think about renting from here, they're just trying to rip you off. I rented a car and there were already scratches on it that they wrote down, but then they hit me with a $500 bill for damages that I definitely didn't do. Stay far away from this place!
We rented a car from your business on Prospect Avenue I Champaign, Illinois. I had the pleasure of working with Nate and what a great person. He was easy to work with and very courteous. The suv we were to get smelled on the inside and he was glad to exchange for another vehicle. We also had a last minute change with insurance and was glad to work with us on that. The car was clean inside and out also. What a great experience from the start to the end. Nate was a pleasure to work with,5 stars on everything. Thanks again.