Food52 Reviews
Reviews (19)
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Zwilling nonstick 2 pan set (large deep frying pan and "wok"
We absolutely love these pans. They are exactly as described and work very well with all types of foods and cooking styles. Recently, the large pan appeared to be developing a loosening of the surface in one spot and we reached out to Food52. They promptly responded, expressed their apologies for the problem we were having and asked for pictures. We sent the pictures later that day and heard back in a day and a half with an email saying that they were sending a replacement. Shortly after we received that email, we received another saying that the item was being shipped. This is what customer service should be.
Between the excellent customer service, the wide range of high quality products and their openness to share tasty and doable recipes and other cooking/food tips, we will definitely shop here againFive two apron
I wanted to love this item. The washing and drying of it was terrible. It was soooooo wrinkled. I tried to steam it as I don’t usually iron anything. The wrinkles did not come out. I was super disappointed in this purchase and would not recommend to anyone that wants something easy to care for.
2 outdoor dining chairs
I picked up these two outdoor chairs and man, they are awesome. They got here super quick - like in a week. They're solid but not too bulky and I really enjoy chilling in them outside. Definitely the best chairs ever!
Kitchenware set
I recently bought something online and man oh man, was I let down by the customer service, or lack thereof. They didn't even have a phone number for me to reach out to anyone! How is that okay for a company that does most of their business online? I tried emailing them to start a return, but got crickets in response. After bugging them multiple times, I finally got a return slip, but guess what? I had to foot the bill for shipping it back. This whole lack of communication and support thing is just plain embarrassing, especially for a company in a big city like New York City.
Returned items for refund
I recently sent back some stuff worth $600 to Food52, and I gotta say, their customer service has been pretty disappointing. It's been well over a month now since I returned the items, and I still haven't seen a dime of my refund. The lack of updates and transparency from them is just not cool. They don't even have a phone number to call, just an email address to reach out to. But even when I shoot them an email, the responses I get are kind of vague and not really helpful. They just keep saying they're "working on it." This whole situation really shows a lack of respect for customers like me who are out here spending their hard-earned money. I'm definitely not going to give them my business again.
Paypal subscription mishap
So I ordered some stuff from this website using my mom's paypal, right? And then I was waiting forever for them to ship it out, and I was getting so impatient. Finally, I checked the paypal account and found out that they set it up as a recurring payment instead of just a one-time thing! I mean, seriously, how shady is that? I was so mad. I did end up getting my order eventually, but now I'm never ordering from there again, man. You really have to be careful with these guys! Make sure you check your paypal settings and don't fall for their tricks!
Shipping address issue
Man, let me tell you about this aggravating situation I had trying to change my shipping address for an order I placed. I messed up the address and tried calling customer service for days to fix it. Finally got through to an agent via chat, only to be told the items hadn't shipped yet but the address couldn't be changed because it was already "in the system." That was super frustrating to hear. The agent just gave me a cookie-cutter response about how hard it is to change addresses, no real help at all. That's just lousy service, no care for the customer at all.
Overpriced kitchen gadget
I bought this kitchen gadget from this company and boy, was that a mistake! It was way overpriced and when I tried to return it, their customer service was just awful. It was a total nightmare trying to get my money back, so I just gave up and kept the useless gadget. Do yourself a favor and steer clear of this company.
Kitchen gadgets
I ordered some stuff for my kitchen, but it never showed up! It's been so long, and I still don't have any of my things. I tried reaching out to them, but they were totally useless. They basically said it was my issue. Can you believe that?
Dish rack and storage rack
Let me tell you, don't waste your time or your energy dealing with this company. I made the mistake of ordering without logging into my account, and they wouldn't give me a refund. And let me tell you, the pictures they show of their products are so misleading; the Yamazaki dish rack and storage rack I bought looked strong but they were actually super cheap and didn't work like they said. And then, to make it even worse, one of the items came with defects in two places! When I tried to return it, they wanted to hit me with a big return fee and take away the discount I used. This company is awful and takes advantage of people who don't know any better. Trust me, save yourself the trouble and shop somewhere else.
Chipped bowl replacement
I got my order and was really looking forward to using my new bowls, but when I opened them, one of them was chipped. I reached out to customer service right away, but I haven't heard back from them yet. I wish I had checked the reviews before buying because it looks like other people have had the same problem. Now I'm just crossing my fingers for a reply and a fix. It's frustrating to spend money on something that comes damaged and not hear anything about fixing it.
Developer job application process
I applied for a developer job at this place. I finished a coding challenge, got some good feedback, and was asked to come in for more interviews. But then when I tried to find out about the interview details, I got completely ignored. The HR person, Ammie, never replied to any of my emails or calls. That's really unprofessional and disrespectful.
Le Creuset purchase
I bought this fancy cookware thing at the end of October, planning to give it as a Christmas present. But when we opened the box, it was messed up. I asked for a new one instead of getting a refund, but the company said no. I was so bummed about the whole situation and the bad customer service.
Gift item
I ordered a gift from this website recently and had a bad experience. The shipping was late and I didn't find out until I checked on my own. When I wanted to cancel the order because of the delay, they said no. They told me to return it when it finally got here, but it's a gift so that wouldn't work. Trying to talk to their customer service was tough because they were hard to reach. I suggest looking somewhere else for a better shopping experience.
