Caskers Reviews
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Bourban and was overcharged, these guys are sneaky and not reputable find another source
I learned they charged me twice as much for a bourban, my bad but, run and find another source.
Whiskey purchase
The way Caskers packaged my whiskey was top-notch. The first shipment got to me quickly, and I could easily keep tabs on it as it made its way to me. But, the second shipment took forever to get to me. It was supposedly shipped on 12/21 but didn't show up until 1/2. The tracking info for the second package was seriously lacking, which made it hard for me to know where it was. On top of that, the delivery person just plopped the package on a chair by my front door without even giving me a heads up. Even though I thought the packaging was great, the slow delivery and lack of tracking were kind of a letdown. I might shop with Caskers again down the line, but I'd suggest planning for longer delivery times and not expecting too many tracking updates.
2 bottles of Powers Three Swallows Irish Whiskey
OMG! After loving this whiskey in Ireland, I had a devil of a time finding it at home. The closest place that carried it was over 200 miles away. I tried ordering it from totalwine, but they wouldn't ship it to me. internetwines let me place my order and pay for it before abruptly canceling my order, via text message with no explanation. One place said I could order it and have it delivered to the nearest Walgreens...in Colorado! Finally, I tried Caskers, in spite of some of the reviews. My bottles arrived, in pristine condition, the VERY NEXT DAY after I placed my order. I am SO thrilled and I will definitely be buying from Caskers again. I am a VERY satisfied customer. :)
Two bottles of vodka
I recently bought two bottles of vodka from Caskers and had a little problem with my order. When I got my package, I only got one bottle instead of the two I ordered. I contacted Caskers about it, and they quickly fixed the issue by sending me the missing bottle right away. I was really impressed by how fast they took care of it and how they were willing to make it right after a mistake from one of their suppliers. Philippine, the customer service rep, was amazing - she apologized and made sure I got my full order on time. Overall, I'm happy with my experience with Caskers and would definitely shop with them again.
Cool Whiskey
The whiskey I got from this place was awesome and came in good condition, which is super important. But then there were some issues with the delivery, not the store's fault at all, blame it on Fed Ex. But the Caskers folks were really fast to respond and helped sort things out. They were amazing and I totally appreciate that. I'll definitely come back to purchase more cool stuff from them in the future!
Late order tracking inquiry
I emailed Caskers because my order was taking longer to get to me than usual. Usually, they're super quick with deliveries. Luckily, they got back to me the same day with the tracking info I asked for. Their customer service was fast and helpful, and I really liked their wide variety of products and good prices.
I got a gift card that was totally unusable and customer service is a JOKE
Caskers has the WORST customer service and the whole company is a SCAM. They take your money and do not provide a service. They are COMPLETE con artists. This company needs to be SHUT DOWN.
Christmas gift purchase
I just bought a Christmas gift and the customer service was amazing. Even though it was a busy time of year, Caskers made sure everything was good with my order and let me know about any possible delays. They kept me updated and were very clear about everything. The gift came before Christmas, which was a pleasant surprise. Our friends loved it, and I've already told others about Caskers.
Liquor purchase
I have to admit, I was really pleased with the customer service I got from this company. The stuff I bought was wrapped up so nicely, it was obvious they put a lot of effort into it. They've got a great selection on their website and the prices were really reasonable. I'm definitely thinking about buying from them again down the line.
Awesome service / Cool stuff
Man, Caskers is seriously the best! Their stuff is always top-notch and their service is on point. I've had issues with other places in the past, but Caskers always pulls through and gets everything sorted out fast. I've looked at other places similar to this, but Caskers is definitely top dog. Appreciate you guys!
Bourbon purchase
I just bought a bourbon online and it took longer to get to me than I expected. But gotta give a shout out to their customer service team - they were super quick to respond and really helpful in fixing the issue. And even though it was delayed, the bourbon I got was top-notch. Happy with my purchase overall!
Whiskey
I really appreciate Caskers trying to stay on top of orders, but I was really disappointed when my whiskey got sent to the wrong address. The delivery company, GLS, said they were given the wrong address, so it wasn't their fault. Turns out, the address they actually delivered it to was also wrong. I did some digging and finally found my box at the incorrect address. I'm not sure if it was Caskers or GLS who made the mistake, but either way, it was frustrating. I shouldn't have had to go through all that trouble just to get my order. Not a great experience.
Liquor purchase
I had a great experience with Caskers. I live in Florida, and it's tough to find the particular liquor I was looking for. But Caskers had it in stock and made ordering easy. It only took me 15 minutes to order, and they kept me in the loop the whole time with emails.
Scotch gift for husband
I bought my husband a bottle of scotch as a gift, but the shipping took forever and when it finally arrived, it was all dented up. The bottle was supposed to be in a protective tin, but somehow it got squished. I managed to fix it, but I was pretty disappointed. I don't think I'll be ordering from them again.
Booze buying
I've bought from Caskers quite a few times. The prices are usually pretty fair, sometimes a bit more than what my local store charges, but they never have the good stuff anyway. I've had some shipping issues before, but they always fix it really quickly whenever I complain.
Tequila
Support has been unresponsive since I shared my issue of not having the item delivered.
I placed an order of nearly $200 worth of merchandise and was provided a link to static shipping updates.
After 2 weeks, I reached out to support for an estimated delivery date as the link did not indicate any timeline.
I was then given a new link, which indicated that a delivery "attempt" was made. I live in a 4-story apartment complex with a dial-in directory for all shipments. This "attempt" was a fabrication. I would have received a call from the directory, as I have for the past 3 years.
Since communicating this with Caskers, I have received silence. Caskers has refused to address this issue and left me to dispute my charge on my credit card.
This has been a month-long process and Caskers should be embarrassed by this situation.Two bottles of rum
I placed an order about three weeks ago.
A few days later I got a message that my order is on the way. No tracking number. Two weeks after my order I contacted them and they said it will arrive soon. After a few more days asking them for a tracking number they send me one that is also on the next day still not recognized by USPS so they still did not sent out my order.
I asked them to cancel it but no answer. I reported them a fraud with my credit card company.Wathens Barrel Proof
I ordered Wathens Barrel Proof and received Wathens single barrel. After 40 days, I still haven’t received a refund. Caskers is pointing the finger at the liquor store, who as a buyer through Caskers, you have no way of knowing who that is. Caskers collects a fee for the order, they don’t carry inventory. They refuse to give me a refund or return label. I ended up refuting the charge through my credit card and having to pay the return cost. Once I proved I returned the item, my credit card agreed to a refund which ei now take 60-90 days. Don’t use Caskers!!
Caskers
Wrote a review a week ago. Update: after months of back and forth (the total runaround) my husband and I said enough. Were tired of hearing how your looking into it, going to expedite the order and LOTS of other BS. We said give us our money back, a refund. Well I guess that what was the magic word. They said that they are sorry I never got my order (apparently saying I never will) but once we send the order to our vendor "we have no control" and since we already paid the vendor we cannot refund your money! BEWARE!
caskers
Can't get any response from anyone at Caskers. most of my order has been saying preparing to ship forever. Terrible customer service (really none at all).
