Need some attention

A good going company derailed since few months
I was a good customer of Body Rock ,best
video tutorials and workable exercisers Possibility is there not suited to all customers.
I was constantly on my way to shape my body even not yet disconnected.
Problem came to my notice when I find one review from my friend about Rock where while story mentioned with anger.I had referred this site for with this value that at least he can do something positive being at home those months.
But didn't worked about neither he contacted me before giving his express views about company.
I also called up company if someone do not wish to continue due to any reason amount should not be charged I didn't received proper reply till the time.Please see the public opinion and remove these bad practices .