EntirelyPets Pharmacy

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EntirelyPets Pharmacy

38% Would buy here again

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Spotlight: What are our customers saying?

G
Gina Guarez
Entirelypets pharmacy is single most pet dedicated pharmacy I have seen so far. Their priorities are pretty much straight and that surely goes with the concerns of all pet owners including me. I ...Read on
M
MARIA JARA
You have charged my card for an order that I haven´t made, I need my money back. ThanksRead on
K
Karen Silveira
BUYER BEWARE!! I purchased an Ear Flap No Wrap, when I received the item in the mail (a week later), the stiches were coming apart. When I called their customer service line (during the time I pu...Read on
D
Deidra Juraszek
Took my money and never sent product. Doesn’t return phone calls or emails and will not refund my money!Read on
P
PK
I ordered flea and tick medication as well as heart worm medication for my dogs. I received no notification that the meds were being shipped a week later. I gave them a call and confirmed everythin...Read on

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    Urgent medication on request

    Entirelypets pharmacy is single most pet dedicated pharmacy I have seen so far. Their priorities are pretty much straight and that surely goes with the concerns of all pet owners including me.
    I have three dogs, they are my life. I can't live without them and anything happens to them, it such life out of me.
    Entirelypets got all the medication for common pet problems ranging to all kind of issues. I usually get flea and tick, or pain or some digestion issue on my dogs. I order the medicine from here and it got to me very next day. Their delivery is very quick and depends upon the urgency you need it.
    Also, they sell all kind of dog foods of different brands. I earlier use to only order medicine from here but for last few months, i have started ordering the pet food here as well. There has been lot of times when the vet asked for a medicine here and I didn't find around. But luckly entirelypets always bring me that. It's a great relief I had them on the bookmark.


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    Unauthorized purchase

    You have charged my card for an order that I haven´t made, I need my money back. Thanks


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    No Wrap Ear Wrap

    BUYER BEWARE!! I purchased an Ear Flap No Wrap, when I received the item in the mail (a week later), the stiches were coming apart. When I called their customer service line (during the time I purchased the item, the Rep said I had at least 20 or 30 days to return the item if I was not satisfied). But once I received the item to let them know the item was defective, they said, it was final sale. I cannot even exchange it for a product that is sewn properly without the stiches coming apart. And all they can do is offer me a $10 credit on my next purchase. Wow, and you think, I will purchase more products from your company (NOT!!!!).


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    Flea drops

    Took my money and never sent product. Doesn’t return phone calls or emails and will not refund my money!


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    Bravecto, Heartgard

    I ordered flea and tick medication as well as heart worm medication for my dogs. I received no notification that the meds were being shipped a week later. I gave them a call and confirmed everything was approved and would be shipped the next day. A week after that I only received 1 of the 4 medications I ordered but was charged for all 4. I had to call customer service 3 times to get through and when I did I was told unapologetically that they know nothing about the charge and that all they could do was send an email to accounting. I was appalled by the lack of concern and professionalism conveyed by this company. I have yet to receive a refund for their mistake.


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    Bravecto & Greenies

    Had to contact multiple times to get prescription. Then I didn't get it all. I've been waiting for over a month. It's been over a week since I last contacted them and they said they would get right back to me. Yah, right. Terrible place to do business with.


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    Adequan and Ulcergard ordered on 5/10 - still don't have it because of their mishandling of order

    Absolutely DO NOT order from Entirely Pets. You will be waiting for weeks and no one will call you.

    After you wait on hold for 45 minutes, they will tell you that they couldn't fax your vet because the number wasn't supplied - except that their system automatically selected the vet with the included info in the profile, and I couldn't update it. While you're on the phone, they Google the number and fax the prescription. You think all is well and that it will ship, and wait another week, and still nothing. So you call your vet and the vet tells you they approved the prescription a week before, but because you know to ask a lot of questions, you find out that Entirely Pets only sent 1 of 2 prescription requests, and the vet has no requests for the other medication you've ordered.

    So you call Entirely Pets again, and after waiting for 30 min this time, the customer service rep tells you that the vet only sent the one prescription, to which you reply no, it's because Entirely Pets never sent the other request, so they resend it. You call your vet back again and say they should have just received another request. Guess what? It turns out that the rx request for the 2nd item is just not on the form and Entirely Pets still has not sent the correct request.

    Outside of waiting on hold AGAIN (which is the only way to get a hold of anyone) for an obscene amount of time, your only recourse is to ask the vet to send an approval for any and all scripps you may order so you don't have to waste so much time again.

    Or, better yet, never order from them again and go elsewhere. Additional note - the vet laughed when I told her which company was creating so much trouble, and she said this is the umpteenth time she'd had to deal with such challenges.


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    Bravecto

    This company only cares about making sales and they DO NOT BACK UP THE PRODUCTS THEY SELL!! I would recommend shopping elsewhere.
    I purchased breveto for my boxer dog, the same flea medicine I have used the entire 8 years she's been alive and never had an issue. This is the 1st time I've bought it from this company and it was worthless. I don't know if it was even a product or if it was a placebo, that's how badly it performed. After hours of trying to reach this company I finally do and I'm told tough luck. They tell me contact Merck because they won't honor their product. I can't imagine a company this size being more concerned with the 50 bucks they made off of me then about a customer's satisfaction! I have used many other pharmaceutical companies for many products over thre 30 years ive been a pet owner and they always backup their products. I am now out the purchase price of the medication and I'm going to have to invest in Star and who knows what else to clear the flees out of the house. I have never in all the years I've owned a pet had something like this happened.
    I will not be ordering from this company again and I recommend you look elsewhere as well


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