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IGP
100% Would buy here again
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Impressive Service by India's #1 Online Gift Shop:IGP
I recently had the pleasure of shopping online with IGP, and I must say that I am thoroughly impressed with their service. From the moment I landed on their website, it was easy to navigate and locate the products I wanted to purchase. They have an extensive collection of unique gift items, flowers, cakes and personalized gifts which made it convenient for me to select something special for my loved ones in India. What really stood out during this experience was how fast their delivery process is. Even though these gifts were being shipped internationally from USA, they arrived on time without any hassles or issues. The free shipping policy is a definite bonus which helped lower my overall cost. Apart from providing great quality products at affordable prices, their customer service team is incredibly helpful as well. They were courteous enough to answer all my inquiries promptly , which gave me peace of mind knowing that everything would go smoothly. All in all, shopping with IGP has been a wonderful experience and one that I will definitely repeat in the future. Their commitment towards customer satisfaction shows in every aspect of their business operations which speaks volumes about how trustworthy they are as a company.
Rakhi
No accountability, bad customer service
I recently had a highly unsatisfactory experience with IGP (Indian Gifts Portal) regarding the delivery of Rakhi items that I had ordered from their website. I am writing this review to express my disappointment and frustration with their services.
I placed an order for Rakhi gifts for my siblings well in advance to ensure they would receive them on time for the Raksha Bandhan festival. I was given a delivery date range that should have allowed plenty of time for the items to reach their destination. However, the items were not delivered within the promised time frame.
As the delivery date approached, I started to become concerned about the status of my order. I reached out to IGP's customer support multiple times to inquire about the delay, but each time I was met with vague and unhelpful responses. They claimed that my order was in transit but failed to provide any tracking information or concrete details about when it would arrive.
The Rakhi items finally arrived three days after the Raksha Bandhan festival had passed. This delay not only caused immense disappointment for my siblings but also ruined the spirit of the festival for our family. The whole purpose of sending Rakhi gifts is to celebrate the bond between siblings on a specific day, and IGP's incompetence completely overshadowed this sentiment.
What adds to my frustration is the lack of accountability and poor customer service I experienced throughout this ordeal. IGP did not take responsibility for the delay and failed to offer any compensation or gesture of goodwill for their mistake. Their customer support was unresponsive and unapologetic, leaving me feeling disregarded as a customer.
I had trusted IGP to deliver my Rakhi gifts on time, but they utterly failed to meet this basic expectation. I am deeply disappointed by their unprofessionalism and lack of commitment to customer satisfaction. I will certainly not be using their services in the future, and I strongly discourage others from doing so as well, especially when it comes to important occasions like festivals.
In conclusion, my experience with IGP regarding the late delivery of Rakhi items was nothing short of a disaster. They not only failed to fulfill their commitment but also demonstrated a complete lack of responsibility and customer care. I am extremely dissatisfied with their services and would advise everyone to look for alternative options for their gifting needs.
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