Volusion Reviews

: 18
6% Would buy here again

Most relevant positive review

  2019-07-13
A normal shop
We as a company used Volusion few months back for web designing and social media marketing. They...Read on
Aria

Most relevant negative review

  2024-04-02
bad experience
I had a terrible experience with them! They were using old stuff, moving slow, and not willing to...Read on
Virginia Cummings

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    A normal shop

    We as a company used Volusion few months back for web designing and social media marketing.
    They are professionals but cost area is need to be redescribed.
    Services and back team is appreciable.


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    bad experience

    I had a terrible experience with them! They were using old stuff, moving slow, and not willing to work with me at all. On top of that, they were adding on all these hidden fees and making me sign up for long contracts without telling me. I put up with it for a while, but when they suddenly tried to charge me $1500 a month (when I usually pay $300), I was done! They claimed the regular rate is $2000 a month, which is just ridiculous for what they offer. Then they offered me a deal, but even $600 a month was way more than I wanted to pay.


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    E-commerce website function for product addition

    I recently bought an e-commerce website template thinking it would be easy to add products, descriptions, and datasheets. Turns out, it wasn't as user-friendly as I hoped. If you're not a website design pro, it can be a real pain to figure out. I've had to contact tech support a bunch of times, but I have to admit they've been getting back to me quicker lately.

    I also use Weebly for another project, and it's way easier to use with quicker tech support. When we transferred data over from our old site to Weebly, I splurged on a pricey $500 template that was recommended by a salesperson. It took about a year and a lot of phone calls to finally get the website looking and working the way I wanted it to.


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    SEO limitations

    Volusion has so many issues with SEO that they really need to work on. You know, one big problem is that they make you pay extra for SSL, which is like a major deal for SEO. Plus, they throw in all this random stuff on category pages that you can't even remove. And let's not even talk about their crazy URL structure. It's like they've never heard of organizing categories properly! That's like basic SEO knowledge! Honestly, they really need to get on fixing all of this right away!


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    Website design services

    I gotta say, trying to work with a bunch of different folks on getting my website designed was a real headache, especially since I'm not so savvy when it comes to building websites. They kept pushing all these extra design services on me that should have been simple, but they made it all confusing by not being clear about what they were offering. When I tried to do it on my own, it didn't come out like I wanted. Plus, only being allowed one revision and one phone call just felt so limiting. It's been months now since I signed up, and my site still isn't even live.


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    Just bought stuff online

    I just tried shopping online for some new clothes and man, it was a total nightmare. That website was a hot mess, and checking out felt like it took forever. And don't even get me started on the shipping delays and messed up orders. Nope, never doing that again!


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    Misleading pricing

    I felt like I was tricked by the salesperson who said I'd only have to pay one price for everything, but when I looked into it, turns out I actually had to pay extra for some stuff. It was really disappointing and frustrating. I think I should get a refund for the setup fee because of the wrong info I was given.


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    Hard-to-use platform

    Volusion is such a pain to get around. It's all clunky and confusing, and the bugs just make it even worse. Every time they add a new feature, it seems like the next update just messes it up. And instead of fixing it, they just leave it broken. Even simple stuff that's easy on other eCommerce sites turns into a total headache on Volusion. Like trying to resize images or add new ones - it shouldn't be so hard. But hey, I heard the original founders are back at Volusion now, so maybe things will start looking up.


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    Large e-commerce website

    My experience with the e-commerce platform has been pretty good for the past four years. But, lately, I've noticed our site has been going down more often, even though we haven't made any changes on the back end. It's been a real headache because it's messing with our business. And to make matters worse, the loading times have been super slow, which is not good for our customers. Volusion says they can handle big websites, but the problems we've been having lately make me question that.


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    Online store hosting and merchant services

    Just a heads up if you're considering signing up with this company - we started an online store back in 2014 and decided to go with their hosting and merchant services. But when we shut down our store in June 2018, we asked them to close our account. Turns out, they've been charging us $65 every month since July 2018 for merchant services we didn't even need anymore. Apparently, their merchant services come with a 3-year contract that renews every year automatically, and you have to email them to cancel. So be careful and make sure you read all the fine print before committing.


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    E-commerce platform experience

    My experience with that e-commerce platform was not great. It was really limited and a lot of the connections just didn't work right. Because of that, we had problems where orders wouldn't go through, which was super annoying and cost us some sales. So we ended up moving to a different platform that fit what we needed a lot better.


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    "Free policy generator"

    I needed a policy generator for free and I found this website. I made an account thinking I would get what they promised, but I was let down. They didn't have what I was looking for and I couldn't figure out how to delete my account. It was really frustrating.


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