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AirFilters.com
All reviewsAirFilters.com
43% Would buy here again
All reviews (7)
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AC Filters
Very fast shipping, however, I ordered the wrong size. Excellent customer service - receiving a refund for the incorrect order without having to return those filters and placed an order for the correct size.
ITs good. pricey but good
I am not going to say this is the cheapest deal i ever had because that would be lie but surely its a good deal,
Filters
Talked with customer service and was given helpful information on what to buy. Ordered and received in a timely manner and product fine. Got my credit card statement and had 3 charges. One charge was for shipping. The website said free shipping. My invoice did not show a shipping charge. When I spoke with customer service when ordering, one was not disclosed. When I contacted them they basically said too bad. Let the buyer beware and make sure they disclose everything upfront.
DuPont Water Filter
I ordered one water filter, after I submitted the order it said that I was being charged for two water filters. I called customer service, told them not to run that charge because I couldn’t afford it and didn’t need to filters, and they said my order was canceled and to wait until I got my refund and then place the correct order. The next email I got confirmed that my order had been shipped, and a few days later I got a box with two water filters and was charged for both. I will never do business with this company again
24x30x1 A/C Filter
these filters are not actual size.
I purchased 24x30x1 but they are really 23.5x29.5x1
Since they don't fit snug, the air conditioner just sucks them in and folds them up. Pretty useless.furnace filters
I tried to order a furnace filter. I spoke with a rep who told me that I could not put in the measurements written on my present filter, that I needed to look at the side of the filter and go by that measurement...when I went back to the site, I clicked on the measurement that was on my filter but did not see a place to type in the actual measurement...the process took my money and then told me that I had placed a "special order"....I called back and spoke to someone who was equally vague about the measurements I needed...I won't come back to this site ...not user friendly. I have built my own eCommerce website and this one is horrible....fire your web designer.
Furnace Filters
I ordered from them over 10 days ago and haven't received shipping confirmation or any communication from the company. I've reached out and still nothing. I would understand if this had something to do with COVID-19, but there's nothing on their website indicating any change AND they're advertising masks on their front page. Their website specifically says "Unless otherwise noted on our web site, all orders are shipped (i.e. leave our facility) within 48 hours of order placement." Clearly, they don't live up to their own word.
I'm currently in the same boat. I ordered from them on July 14th. Its now July 21st and no shipping confirmation or response from my followup inquiry. Hugely disappointed and without filters! They weren't cheap either, so I'd appreciate a refund or my filters, stat. Did you finally get a response from them, either with your merchandise or money back?
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It’s been over 2 weeks since I placed my order and I still haven’t gotten it. Also, there’s no follow up from the store. I had to ask them where my order is! I almost forgot I ordered.