Alala

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Alala

60% Would buy here again

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Spotlight: What are our customers saying?

H
Harper moss
i bought the gym cloth from here and few things i want to say about it : 1. the clothes are super good and stylish so it doesn't look weird 2. it suits my body and i find it comfortable in weari...Read on
L
Linda Donohue
Do not buy from this company. My order took over 22 days to be delivered, took two email complaints for Alala to send my order. They charge $20 to process the return, $10 for return shipping, $10 f...Read on
L
Linda Donohue
I have emailed three times, Alala does not respond to their chat and they do not provide a phone number to call. I placed an order and they took my money on 9/5/21 and today is 9/22/21 and I still ...Read on
M
Mancy Ariyan
received my package but it is missing 4 out of 7 items I ordered. contacted the business and I was told I am lying and the items were packed. The items worth ~$150 after the taxes. I will never eve...Read on
S
Skarlet Smatana
I am an international customer, one of the first the buy Alala when they started as a company. I continue to like their products, however the customer service has no interest in facilitating a deli...Read on

All reviews (5)

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    super comfy in wearing

    i bought the gym cloth from here and few things i want to say about it :
    1. the clothes are super good and stylish so it doesn't look weird
    2. it suits my body and i find it comfortable in wearing way too much
    3. i can do my exercise without feeling blocked or suffocating
    4. they have good options and i am going to try it more

    also, the services are so good and they are cooperative. i get the messages and everything so i was updated all time


  • Ordering

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    Would buy here again
    Overall

    Baseball cap and wrist band

    Do not buy from this company. My order took over 22 days to be delivered, took two email complaints for Alala to send my order. They charge $20 to process the return, $10 for return shipping, $10 for a label fee. Order from lululemon two days after this order and received my purchase in a few days and they make returns very easy. You don’t have to beg lululemon to ship your order. I will never buy from this company again! Worst experience!


  • Ordering

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    Would buy here again
    Overall

    Baseball cap and wrist bands

    I have emailed three times, Alala does not respond to their chat and they do not provide a phone number to call. I placed an order and they took my money on 9/5/21 and today is 9/22/21 and I still have not received my order! I called UPS with my tracking number and UPS told me my shipment was transferred to USPS by Alala on 9/14/21 but I still have not received my order! I will never order from this company again!!!! Is this company a scam???


  • Ordering

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    Pricing

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    Would buy here again
    Overall

    Order ID: #64479

    received my package but it is missing 4 out of 7 items I ordered. contacted the business and I was told I am lying and the items were packed. The items worth ~$150 after the taxes. I will never ever buy from this brand anymore. I have taken this matter to BBB and I will continue to warn people about this issue. Please DONT WASTE YOUR MONEY HERE.

    Please see below for the items that were/not received:

    Order ID: #64479

    Items received:
    Volt Hoodie M / Silver Melange / S19TO91, $55.00
    Arcs Reversible Bomber M / Black White Crimson / F18JA46, $55.00
    Long ... S / Lapis / F20BR23, $25.00

    Item were NOT received
    Primary Short S / Beet Diamond / F20SH32, $45.00
    Camo Racer ... S / Black / H18BR35, $25.00
    Tie Back Jersey Tank S / Ivory / H18TA43, $35.00
    Long ... S / Embroidered Palm / SU18BR23, $25.00

    I don’t doubt you! I placed my order 9/5/21 and today is 9/22/21 and still not package! Alala is not getting my business again!


  • Ordering

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    Pricing

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    Would buy here again
    Overall

    Customer service - Awful to Facilitate

    I am an international customer, one of the first the buy Alala when they started as a company. I continue to like their products, however the customer service has no interest in facilitating a delivery in good standing to you. I placed an order over five weeks ago, they reinstated a new order, which has still not arrived after a week and my instructions were specific to receive quickly. I like the product, however if the company cannot hire staff to facilitate a purchase, I likely cannot continue with them. Has anyone else has issues in receiving international shipments?


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