Bloomscape Reviews

: 20
5% Would buy here again

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Priscilla Covey
I received the the spider plant in very bad shape. They kindly replaced it with a birds nest fern, which was supposed to travel better. It was received in better shape, but not much. Very disappoin...Read on
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Amy
I ordered a hanging plant as a mother's day gift. It arrived on time. However, neither the plant or soil was in the planter when it arrived and the plant was badly damaged. Customer service was ver...Read on
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Joseph Lehrer
Don't use this service. Shipment did not arrive. They don't have customer service by phone and are not promptly response. Read on
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Howie Brecher
Terrible customer service. No phone support. Only email contact. Their ads lie: (shipment in 4 -6 days, delivery for valentines day, both untrue). 10 days and no plant and no clue as to when it ...Read on
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Jaime Sugden
I have never had a problem with bloomscape but both trees arrived in bad bad shape. My lemon lime was full of smashed and broken leaves which was not “normal wear and tear” since I only had it an h...Read on

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    Spider plant replaced by birdsnest fern

    I received the the spider plant in very bad shape. They kindly replaced it with a birds nest fern, which was supposed to travel better. It was received in better shape, but not much. Very disappointed in quality. I expected better for the price. Will not purchase from bloomscape again


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    Potted Hanging Plant

    I ordered a hanging plant as a mother's day gift. It arrived on time. However, neither the plant or soil was in the planter when it arrived and the plant was badly damaged. Customer service was very responsive and they sent a 2nd plant out which arrived today. Unfortunately, in the same condition. The plant was no longer in the ... and had been badly damaged from bouncing around in the box in transit. There were no longer blooms on the flowering plant. This company exists to sell plants online, I would think that they would have mastered the packaging of these plants so that they would arrive at their destination undamaged. Since they failed at this twice, I will not be purchasing anything else from this company.


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    Plant

    Don't use this service. Shipment did not arrive. They don't have customer service by phone and are not promptly response.


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    Pinepple plant

    Terrible customer service. No phone support. Only email contact. Their ads lie: (shipment in 4 -6 days, delivery for valentines day, both untrue). 10 days and no plant and no clue as to when it will ship. 2 days to respond to an email.


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    2 Dracaena trees that cost $195 each!

    I have never had a problem with bloomscape but both trees arrived in bad bad shape. My lemon lime was full of smashed and broken leaves which was not “normal wear and tear” since I only had it an hour. My other dracaena arrived in a smashed and destroyed box, which made the tree broken and smashed the whole side of the tree. I’m pretty sure I ordered a whole tree. Oh wait, 2 trees each $195. AND the smashed dracaena had bugs! The leaves browned and started to die within days. I emailed and sent pictures of both trees and nothing! One email asking for pictures which I had already sent! So I sent them all again and then again proving there were bugs. I am thoroughly disgusted and writing the BBB. I want my money back. Smashed half dead trees with bugs are not wear and tear! They should be ashamed. Long time customer gone! Pathetic and sad business ethics, even though they claim a 30 day warranty. Liars!


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    Ponytail Palm

    OMG OMG --- do NOT NOT NOT order from this company! If there were negative stars to grade them, I would have used them on Service and Delivery. They are quick to run the charge on your card and then they abandon you with delayed responses to emails and continued requests for information regarding anticipated shipping. They avoided my requests for an anticipated ship date and told me they were experiencing delays. Then I get an updated email telling me that my order will continued being delayed. I responded and asked for a full refund, but was directed to another link to request my money back. YOU WILL NEVER see your plant and hope to God I do get my money back. Total rip off and very suspicious.


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    Lots of plants

    Plants I received in year 2021 did not match the pictures or descriptions in the Bloomscape web site. Much smaller and way fewer leaves. Most were dead or dying. I've sent messages and photos via their web site, and have never received a response or refund. There's no way to call - they have no number listed on their site (probably for that reason). Also the plants had lots of gnats, but that's the least of the problems. I'll never buy from them again, and advise against anyone doing so.

    Jody, thanks so much for writing this review. I feel validated! I ordered several plants from Bloomscape last year, and they were huge, healthy, and were shipped promptly. This year, the plants I have ordered were not even half the size, and mine also had gnats. I should know better than to order anything from a company who does not offer a phone number. They respond to emails when they feel like it, which is sometimes never. Sometimes they will respond in a few days, but they never resolve any issues. It is clear that they are on a mission to improve their profitability, but they are doint that at the expense of losing good customers. Stupid, short-term thinking, @bloomscape


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    Birthday gifts

    All 3 plants have the insect GNATS, The insects’ eggs are color white and were planted and mixed in soil so they’ve accumulated and have become such a nuisance each time after hatching. Other than being 4 weeks delayed in delivery the packing was done poorly that my plants were bent and some leaves have fallen off:-( such a big big waste of money, This is a bad experience and discovery that these gnats insects can be such a pest and were delivered right into my home. ☹️


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    I just need to be in touch with a agent

    I was not pleased at all with
    My past experience I ordered the tough stuff
    Collection( which I love & is prefect for where I wanted
    It unfortunately my son
    Knocked over my Hoya
    Alliwanted to do was purchase a replacement &
    Was told I was unable & I was past 30 day guarantee
    I wanted to purchase & in attempt to try & make things
    Rite I was sent a email with
    A code for a discount On
    A future order I misplaced
    The code would like to get
    Code again
    Thank you
    Stay safe wash your hands & your mask
    Patricia mallon


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    Money Tree + Tough Stuff Collection

    What a disappointment! My first introduction to Bloomscape was my sister first sending me the trailing succulent trio….trailing is the operative word, as they were 2 months late and all three were damaged. I was able to salvage the banana. (barely) We chalked it up to the weather and the pandemic and UPS and my sister got a credit. Yay Bloomscape! (Except, I’m not thinking it’s so much the UPS’s fault anymore!...keep reading)
    I ordered a money tree after that incident as I was so excited to start ‘junglefying’ my space…but it arrived rotten. Root rot and leaf rot that stunk up the house so bad, I was ready to throw it in the garbage just to get the odiferous toxins out! But I didn’t…what I did do, was remove it from the pot to find copious amounts of root rot so I had to debride it. Then, the stench was coming from the yellow mushy leaves and stems. I have currently dried it out, pruned it back to bald stems and repotted it. Not sure if it will make it or not. (150.00 plus 24.00 of my own potting soil (2 bags!)
    Then I received the ‘tough stuff order’ and, am again, am just amazed at how they stay in business. The only one that appears salvageable is the Hoya, and that is also completely over watered and I'm considering removing it from it's pot as well to assess the rot damage. I did have to remove the ZZ plant only to find brown mushy roots and rhizomes. 5 crammed into a 4" pot. I dried them out overnight, and repotted in 2 different pots. And lastly, the Sansevieria is currently held up together by a stake and piece of clothes line rope tied in a bow. I hope it makes it. I'm done with Bloomscape!


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