Bradford Exchange

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Bradford Exchange

50% Would buy here again

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Spotlight: What are our customers saying?

M
MindyRyan Gehring
I ordered checks online, and due to the font, I missed that they swapped the last 2 initials of my name. When I received the checks they had a number to call if something was wrong. When I called t...Read on
R
Rhonda Blankenhorn
I ordered the Peek A Boo Sheltie Purse for a Christmas Gift and once the product was shipped out they never sent me an E-mail telling it had been shipped. I couldn’t track the package because every...Read on

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Checks

    I ordered checks online, and due to the font, I missed that they swapped the last 2 initials of my name. When I received the checks they had a number to call if something was wrong. When I called they said due to me approving it, I would have to place another order. I can understand that, but with checks costing so much money, and a note to call if there was an issue I expected some help. If they aren't going to do anything, the note on the checks upon arrival should say, due to you approving this order if something is incorrect you will need to place another order.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Peek a Boo purse

    I ordered the Peek A Boo Sheltie Purse for a Christmas Gift and once the product was shipped out they never sent me an E-mail telling it had been shipped. I couldn’t track the package because every time I put the tracking number in it wouldn’t let me track it just kept telling me unable to track So I called Bradford Exchange they were Absolutely No help at all couldn’t tell me anything other than it should arrive in 9 days after it’s shipped. I have spent A LOT of money with this company but I will think long and hard before I order again. You can check your records to see how much I have spent if there is any doubt your mind. Not to mention how much money my mother has spent with Bradford on gifts for me.Just in case your doubting my mother spending a lot of money with your company her name is Marion Gail Bralick It’s just inexcusable they couldn’t send me an E-mail once the product had shipped out. All the other companies I order from have a Tracking system. This company could use a good course in training on Customer Service. Me and my Mother are very disappointed. I’m sure you really don’t care how disappointed we are seeming you already have your money but just thought you should know how Unhappy we are. Would expect more from a high priced company.


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