BrandsMart USA Reviews

: 2
0% Would buy here again

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D
Daniela lizarazo
Worst service Ever!!! I return the machine because didn’t work and I still waiting for my money 20 days after return the product. The costumer service is really really bad!!!! Read on
J
Jimmy Wong
Before purchasing my washing machine, I told my sales person Robert Renalds that I work at 3pm on to midnight,and requested to have delivery in the mornings or early afternoon, my scheduled deliver...Read on

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    Would buy here again
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    Dryer washer machine

    Worst service Ever!!! I return the machine because didn’t work and I still waiting for my money 20 days after return the product. The costumer service is really really bad!!!!

    I purchased several items from store & had one item scheduled for delivery after the others. I requested a changew in delivery time and was told I had to change the day because they do not change the time. I decided to take the day off and called back shortly after and was told that I could not have the original schedule withou the rep even checking I was told that is their procedure. The original day of delivery I received multiple text messages that my delivery was on the way. I also got phone calls that they would be at my house in 15 mins. Went to meet delivery men at the gate to my community because delivery trucks usually have a problem getting through guest entrance as the gate closes & they get trapped between the 2 gates. Got them into the community only to find out delivery was for another person in my community. I wasted so much time today dealing with the delivery. Very aggravating. Brandsmart need to get their act together. I am a very frustrated customer


  • Ordering

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    Pricing

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    Would buy here again
    Overall

    Washing machine

    Before purchasing my washing machine, I told my sales person Robert Renalds that I work at 3pm on to midnight,and requested to have delivery in the mornings or early afternoon, my scheduled delivery to confirm was between 2pm-6pm, bits based on zip code , I’ve called delivery and they can’t help me out , I called customer service they couldn’t resolved the situation , I then called customer service, after waiting serval minutes for a representative , they hung up on me . I’m never ever going to buy anything from BrandsMart ever again . Problem never responded or resolved. They just don’t care !!! Out of 5 stars , they don’t deserve even 1 star and you can’t even press on 1 star for the review , it starts you off on 2 stars . This place ic a joke


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