Bricks Masons Reviews
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Leather custom engraved bag for a past master
I looked everywhere for this Masonic item I’ve been wanting, and finally found it at this store. At first, there wasn’t much communication, but Mark eventually emailed me with updates. No one ever picked up the phone, but in the end, it was worth it. The leather bag they crafted with custom engraving for a past master, along with my name and lodge number, arrived in about three weeks. It was exactly what I wanted and I’m thrilled with my purchase. Even though the lack of communication at first was a bummer, the quality of the product won me over. It turns out the item was made overseas and shipped from the UAE, something I wish they had been upfront about. Still, I have this amazing custom leather item now, and the price I paid seems fair for the quality I got. Despite the mixed feelings from the lack of communication and the unexpected origin of the product, I’d recommend this store to anyone looking for unique Masonic items and I’ll definitely be back for more stuff in the future.
Scottish Rite Cap
I bought this cap to complete my scottish rite regalia for formal and informal events. The hard cap keeps its shape and is very comfortable. I ordered a second custom one made of the soft cap material as a daily wear afterwards because I was amazed at the quality and fit of them. If they do not have it on the online shop, speak with their sales team and they will do their best to satisfy any custom orders and blow your expectations out of the park. Thank you for having such dedication to quality, fit, materials, and customer satisfaction.
Custom embroidery work on apron and case
The customer service at this place is absolutely amazing. Mark really went the extra mile to help me out with my order, making sure that every little detail of the custom embroidery work on my apron and case was just right. I was really impressed by how thorough, friendly, and attentive they were every step of the way. Even though I haven't gotten my order yet, I just had to share how great the service has been. I'll be sure to give an update once I receive my order.
Full Master Mason Regalia
I wanted to purchase a Funeral apron for the loss of an individual and I wound up buying a new MM apron, Working tool collar and apron case. The quality of the items are all excellent, The colors of the materials used are all excellent the pricing and delivery were all excellent. I live in USA and these items were sent from Pakistan. I ordered them at different times and they all arrived earlier than the expected date they stated. Very happy with all items purchased.
Jacket purchase
I am so frustrated with how things went down with my order and service from this company. It's been over a month since I bought a jacket and I still haven't gotten it. The customer service has been a disaster - they haven't really helped me at all. I kept getting the runaround, fed lies, and left clueless about where my order was. I reached out a bunch of times and all I got back was unhelpful excuses. It's obvious they don't care about keeping customers happy. I'm seriously fed up now and won't be coming back to shop here.
Purchased items
I tried calling and emailing several times just to double-check I was getting the right stuff, but nobody got back to me. So, I had to go somewhere else to buy what I needed. It's kind of a bummer that a company working with important people in the community can't even manage good customer service. It seems like they just don't care about us customers.
Blue Lodge Working Tools - Chain Collar - Gold/Silver on Blue + Free Case
Personally (myself) and Masonically (my lodge) we are very happy with both the products and customer service from Bricks Masons! The quality is top-notch while being very competitive to other Masonic-supply companies. This product, in particular, was at a better price then any other supplier AND came with a free case! I've ordered several products from Bricks Masons and will continue too - best Masonic supply company out there!
OES Brooch
These brooches now represent memories from the past for a relationship in the governing of a special club, The Order of The Eastern Star. They are beautiful emblems in size, color and acceptance by the recipients to hold a special meaning for fraternal friendship. Brick Masons is an excellent source to obtain this type of momento. I strongly recommend!
Square Compass G Motif Gold Color Masonic Ring
Considering I ordered the ring from another continent, the shipping time was very fast. I also contacted the support because of a question. I received a rapid answer, but not only that, the customer service was polite and generous. The quality and design of the ring is outstandingly beautiful and prestigious. I recommend this product as the shop itself.
Lumineux Let There Be Light Masonic Ring
Wir haben uns sehr über die gute Verarbeitung des Ringes gefreut. Ein absoluter Hingucker, besonders am Abend wenn er seine Leuchtkraft entwickelt. Meine Frau trägt ihn sehr gerne, da Sie meine Arbeit unterstützt. Saubere Ausführung, keine Probleme da Allergieneutral. Vielen Dank!
PDDGM Apron case
I ordered a PDDGM Apron case from this store back in February, and let me tell you, it's been a total nightmare! I still haven't received my case, even though they gave me a DHL tracking number. But get this - DHL never even got the package. When I reached out to the store for help, all they did was give me some vague excuse about checking with their team. Honestly, I'm really starting to believe this store is a scam, so I'm disputing the charges. Do yourself a favor and steer clear of this place!
Masonry supplies
I bought some masonry supplies from this store not too long ago, and honestly, it was a total letdown. The ordering process was a total mess and it took forever just to get one item, and it wasn't even the right one! I was hoping for better service and accuracy from a company like this. The prices weren't terrible, but with all the hassle I went through, it definitely wasn't worth it. And to top it off, the delivery was ridiculously slow, I'm kicking myself for even buying from this store.
Gold ring purchase
I bought a gold ring from this company not too long ago. It's been well over a month now and I still haven't gotten my order. I got worried about the delay, so I decided to contact their customer service for help. Turns out, their fulfillment center is closed for the holidays, which is causing even more delay. It's disappointing that they didn't communicate this to customers like me. I don't understand why being in New Jersey didn't lead to quicker delivery to Pennsylvania where I am. Also, the tracking info I got doesn't match up with what's really going on with my order, making me doubt if this is all legit. This whole experience has left me unsure and I don't feel confident recommending their services to anyone.
Apron, gloves, case
I ordered an apron, gloves, and a case back on February 17th. I did get an acknowledgment, but it looks like my stuff still hasn't been shipped yet. I've been trying to reach out to customer service through email, but no one has gotten back to me. I really wish I had checked the reviews before I bought anything. I guess I'll wait a little longer before figuring out what to do next. Honestly, I wouldn't suggest buying from this company.
Two cool jackets
I got these two really cool jackets from this store back in December, right? But guess what? I still haven't received them! I mean, seriously, what's going on with that? Every time I call, all they give me are apologies and no updates on my order. It's like the worst customer service I've ever experienced, and I'm super disappointed.
Blue Lodge necklace purchase
I bought a Blue Lodge necklace from an online store, hoping for fast delivery and good service. But after waiting four weeks, I was let down because my item never showed up. I tried calling customer service but got nowhere since nobody picked up the phone, so I had to resort to reaching out through email. Even after trying to sort things out, I was told that the tracking info said the item was delivered, which just made me more upset. The fact that they didn't communicate well and didn't make sure I was happy has made me wonder if this website is even legit or if their business practices are reliable.
cute minifigures
Hey everyone, I just wanted to give you a heads up about this sketchy website where I bought some cute minifigures. The phone number just hangs up on you, the address is for a completely different company, they never respond to emails, and to top it off, my order never arrived! Definitely best to steer clear of this website!
Various products
I've been a customer at this company for years and I gotta say, their product selection is top-notch. Every time I've made a purchase, I've had a great experience. The customer support team is super helpful, especially Mark - that guy really knows his stuff.
OFFICER APRON SETS AND MORE
GREAT SERVICE! GREAT PRODUCTS, AND GREAT CRAFTSMANSHIP. I WILL ALWAYS USE BRICKS MASONS FOR MY REGALIA.
