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I purchased 3 items from ChicDB in April 2019. Upon receipt - I contacted them to return the items as they did not meet my expectations in terms of quality and fit. The customer service agent res...Read on
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pants, sweatshirt and tank
I purchased 3 items from ChicDB in April 2019. Upon receipt - I contacted them to return the items as they did not meet my expectations in terms of quality and fit. The customer service agent responded quickly and offered me a $15 credit in lieu of returning the items. I sent follow-up notes when the refund did not happen and received the below response. ...and still no refund as of today, April 2020. I have sent several emails since and now they seem to have fallen off the grid - with all my emails returned.
I will never shop with them again and hope this review protects you and detours you from shopping here as well.
June 26, 2019 response:
"Thanks for contacting us. Hope you are doing well.
Please accept my deepest sorry for inconvenience caused to you.
We did update your refund in emergency status and we told our financial manager that your refund has been reported for a long time and should be finished in first priority.
To be honest, our refund system is really so slow but we can sure we never scam anyone and refund you finally.
I will keep eyes on your refund and inform you once it finished, we do hope it will be finished on time, would you forgive us about this and give us more days?
A thousand thanks for your kindly understanding and patience. :)
Enjoy your blessed day.
Customer Service Team