I had the same terrible experience with this company as many, many other people found on Daves Garden website. Do a search in Google before ordering and checkout IL Consumer Complaints.
I do not plan to order plants from this company again. Some of my plants did not survive from last year and the warranty process is frustrating. Plants are also very, very young so do not expect immediate satisfaction.
Plants take forever to ship. This year I ordered May 1st and did not receive notification that they shipped until July 17. I will have not yet received them, but they were nice enough to charge my card on June 1.
Customer service is slow to respond and never fully answer all your questions. They give short, incomplete response and borderline rude.
There is a long list of complaints listed at the IL BBB. Check them out before ordering.