DolceVita.com

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DolceVita.com

50% Would buy here again

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Spotlight: What are our customers saying?

S
Snow Lopez
Dolce vita is my favorite footwear option if am planning to shop online. I mostly buy sneakers from here but recently i tried the flat category section. I hardly wear flat shoes, i am more into he...Read on
A
Aisha
I would not order from this company again. I placed an order on 6/6/21 on the Dolce Vita website for a pair of sandals. I understood the processing time and shipping time (3-7 business days). Howev...Read on

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  • Ordering

    Service

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    Would buy here again
    Overall

    my all time favorite

    Dolce vita is my favorite footwear option if am planning to shop online. I mostly buy sneakers from here but recently i tried the flat category section. I hardly wear flat shoes, i am more into heels or if its about comfort, i prefer sneakers. Well for flats, the first shopping i ever did and bought the bran flat in sand spotted. It was both classic yet funky for me. So i bought this one , and it goes so well!! why i never tried it before!
    The flat is super easy and comfortable. For normal days, i really like to simply pair it with jeans, it just give me a look .


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    NOLES HEELS LT NATURAL RAFFIA

    I would not order from this company again. I placed an order on 6/6/21 on the Dolce Vita website for a pair of sandals. I understood the processing time and shipping time (3-7 business days). However, I did not receive my order until 7/1/21. FedEx was the carrier and they did not deliver my package on 6/23/21, my initial delivery date. I contacted FedEx and they simply gave me the run around about my package being delayed due to the pandemic. I waited over a week to receive my package. Upon receipt, I checked my shoes and realized I had two different sizes. One shoe was a size 9 and the other was a size 10. I called the customer service number and waited over 15 mins to speak to a representative. Finally, I was paired with Mark. I explained the situation to Mark, including shipping and product. He offered to order me a correct pair,however, my size was sold out. He initiated a return label, but noted that I wouldn’t be able to receive my refund until they received the incorrect product. I thanked him for trying to rectify the problem and asked for corporate number to make a compliant. He provided me the following number 1-800-747-6233. I called and was greeted by Olivia from Steve Madden. I asked could I speak with someone from Dolce Vita; she said she could only transfer me if I knew who I wanted to speak to. I did mot. I explained her the situation. She said she was taking notes and would forward my information. However, she did not ask for my name or order number. She only asked me for the customer service representative’s name. As I was talking, Olivia interrupted me to tell me she had another call coming in and she would need to take it. I tried to place a review on Dolce Vita’s website but there is not an option to do so. I am highly disappointed in the service, shipping, and product.


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