Gabb Wireless Reviews
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Replacement phone
I got a new phone from this store after my old one went missing. I was really bummed out because it had all my games and pictures on it. But the person I talked to on the phone was super nice and helped me pick out a new one. They even walked me through all the tech stuff when my new phone was acting up. Gabb is awesome!
My phone purchase
Hey, I just got this awesome new phone from them and it's amazing. They even have "Gabb Music Plus" with all the features I was looking for. Definitely my best purchase ever! #sohappy
Issue with billing
I had a really bad time with this company's billing. I asked them to pause my service for a bit, but then they started charging me again without telling me. Even though I wasn't using the phone, they won't give me my money back. It's not cool and makes them look bad. Customers shouldn't have to deal with this kind of stuff.
Cell phone purchase
I'm really bummed about the terrible customer support and the overall quality of this product. The cell service is hit or miss, definitely not as good as some other choices out there. Plus, the camera quality is just not cutting it - my daughter can't take good photos at all. We're checking out different phones that will give her better pictures and more apps. And the fact that this phone doesn't work well with other service providers is a big issue for us too.
Unreliable product
I bought something from this company and man, it was a total letdown. I tried getting in touch with customer service a bunch of times, but they couldn't fix the problem. The person they assigned to help me, Sterling, was no help at all. And don't even get me started on the response from the CEO - it was just as bad. This company needs to own up to their mistakes and stop being shady. I wish I never gave them my business and I definitely think others should stay away.
Account deactivation
I had a really tough time trying to deactivate my account with this company. It literally took forever, like almost a whole year, to actually get them to cancel my service. I was getting billed every single month for something I wasn't even using, and even after I finally got it cancelled, they wouldn't give me a refund. In the end, it was just a letdown dealing with this company.
Smartwatch with GPS feature
I recently bought a smartwatch with GPS for my son's Christmas gift. Sadly, it ended up being a total bust. The GPS was not reliable at all, which defeated the whole point of the watch. On top of that, the watch just stopped working not long after he got it. When I tried to get help from customer service, they were no help at all and just gave me the runaround. They also kept reminding me about the 2-year contract and early termination fee every time I called. If you're thinking about buying from this company, I suggest looking elsewhere to save yourself some money and time.
Disappointing phone experience
I'm pretty bummed about the phone I bought because it didn't live up to what I was hoping for. I had it for about 4 months and during that time, I was always having problems with it. I had to reach out to customer service multiple times, but even after all their attempts to fix it, the issue of the phone not getting messages kept happening. I tried to troubleshoot by getting a new SIM card and even replacing the phone, but none of it worked. The whole experience was just one setback after another, dealing with technical problems left and right, and in the end, I just regret buying it.
Gabb Wireless phone
I got my kid a Gabb Wireless phone for their birthday, and wouldn't you know it, the power button decided to quit on us after just a week. Talk about a major bummer! My 12-year-old was definitely not having it, especially since they were so pumped about their new phone. I reached out to customer service, and they were pretty good about getting a replacement sent our way. Still, all the back and forth was a bit of a headache.
Phone stopped charging
The phone just stopped charging after barely 10 months of use, so I called customer service for help. Even after showing them photos and following all their troubleshooting advice, they were convinced that the phone had water damage. I argued against their claim because I saw no evidence of water damage, but they were fixated on a silver spot that they said was red. When I offered to send a clearer picture to show that it wasn't red, they brushed it off and just recommended I buy another phone from them. In the end, I was let down by the poor quality of the product and the lackluster customer service.
Children's phone
I was happy with the phone at first, but then started having problems with MMS messages displaying as "Download Message" and coming in out of order. Eventually, we couldn't download messages at all, and some texts and calls weren't showing up. The location feature also stopped working, and customer service couldn't fix it. I wouldn't suggest this phone for kids.
Gabb phone
I've had a really bad experience with the Gabb phone. It keeps breaking down, so I can't make calls or send texts. I spend so much time trying to fix it every month. And the customer service hasn't been helpful at all. I wouldn't suggest getting a Gabb phone to anyone.
Dumb phone service
Even though the phone was just okay, the whole thing was pretty underwhelming because of all the extra fees and hassle of cancelling. It felt like the price wasn't worth what I was getting, especially with all the surprise charges that made it seem too expensive. When I tried to cancel ahead of time, I got hit with unexpected fees that ended up being more than if I just kept the service. The cancellation fee wasn't clear, and the charges that kept coming after I asked to cancel felt like they were just trying to squeeze more money out of me. Next time, I'll go with a different cell phone provider that's more reliable.
Review with most votes
Replacement phone
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