Grandin Road Reviews
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A Great Experience for Home Decor and Furniture Shopping
As a client of Grandin Road, I have had a fantastic experience with the company. Their online selection of home decor and furniture is extensive and diverse, making it easy for me to find exactly what I need for my home. The website is user-friendly and easy to navigate, which made shopping a breeze.
One of the things I appreciate most about Grandin Road is the quality of their products. I have purchased several pieces of furniture and decor from them, and each one has exceeded my expectations in terms of durability and craftsmanship. Additionally, their prices are reasonable and often have great sales and discounts.
The customer service team at Grandin Road is also top-notch. I had a question about a product and they were quick to respond and provide me with the information I needed. They were also very helpful when I had to make a return.
Overall, I highly recommend Grandin Road to anyone looking for high-quality home decor and furniture. They have a wide selection of products at reasonable prices and excellent customer service.Defective chairs
My experience with Grandin Road was a bit of a mixed bag. Their customer service really came through for me when I had issues with my chairs - they handled the return shipping and refund super quickly and without any trouble. But, I gotta say, I was let down by the quality of the chairs. They were easy to put together and all the parts were there, but the fact that the legs weren't even was a big no-no for me. It seemed like a slip-up in quality control that should have been caught before the chairs were sent out. While I was grateful for how they took care of the problem, I was left feeling a little unimpressed by the lack of attention to detail in the actual product.
Bedding, home decorations, and outdoor products
The stuff this company sells is really top-notch. I've bought bedding, home decor, and outdoor stuff, and I gotta say, everything is well-made and tough. But I gotta be real with you, shipping was a bit of a mess. Some of my stuff showed up smashed, which was a bummer. That's the main reason why I didn't give a 5-star review. But I gotta give credit where it's due - the stuff they sell is great quality and their customer service is top-notch. I had some issues with ordering online, so I just ended up calling it in. Overall, I'm happy with what I bought, but I do wish there were better discounts available.
Sofa and ottoman
I recently got this really great sofa and ottoman set and it's been fantastic! The delivery did take a bit longer than I thought, but not as bad as some other places. The guys who put it together were really nice and even wore booties in my house. The slipcover is awesome - it can repel almost anything! I spilled some food on it and it wiped right off, no stains! The couch is also super comfortable - perfect for movie nights. The best part was when I found out the price had dropped after I purchased it, and they refunded me the difference. I will definitely be returning here for more furniture!
Navy blue leather storage benches, "dice" side table, wood framed illuminated frames
I just got a couple of navy blue leather storage benches, a cool "dice" side table, and three wood-framed illuminated frames for my game room from this store. The stuff is top-notch and super stylish. The benches fit perfectly, the table is a fun addition, and the frames are great for showing off my record album covers with their remote controls. I'm really happy with everything and definitely suggest checking out this store if you want unique, high-quality stuff.
Bird Wall Decor Replacement
I never would have thought I'd have such a smooth experience with customer service! I ordered a wall decor set that had a broken bird, and honestly, I was expecting a headache trying to get it sorted. But man, was I surprised! The rep I talked to, we'll call her 'S.C.', was super quick to answer me and made sure I got a replacement without any trouble. She was real professional and made sure I was happy with everything. Big thanks to 'S.C.' for turning what could have been a nightmare into a positive experience for me.
Two bedside tables
I just got some new nightstands from the store the other day. My husband bought them at first but forgot to put in a discount code. Luckily, the customer service folks were really great and got everything sorted out quickly. One of the tables showed up with some damage, but the exchange process was super easy. The customer service reps I spoke with were not only helpful but also really friendly and dependable. The quality of the tables was even better than I expected, and I'm really happy with how everything turned out.
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A Great Experience for Home De
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