40% Would buy here again

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M
Marsh
The product was great the delivery was great... But the emails are nonstop and it will not let me unsubscribe... To reiterate I am not unhappy with the service or the products but I am extremely un...Read on
R
Rachel
It's taken over a month to get my 10+ products. No one ever emails back from customer service. Super disappointed and will definitely not order again from here. Nowhere on my order did it say it wo...Read on
Y
Yuri
As other reviews mentioned, I ordered a shampoo & conditioner and was only sent the shampoo but not the conditioner. Attempted to get them to send me the conditioner twice, and twice my order g...Read on
T
Tabitha L
So, first time ordering from hair.com. After my stylist used the L'oreal pro longer during my salon visit, I fell in love. My salon had the products at a crazy high price, so after returning home ...Read on
L
Lavita A Padilla
I will never order from them ever again! I ordered the Redken Shampoo and Conditioner on April 24th, and received the free samples on May 19th, but nothing I ordered. I called and was told that the...Read on

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    Redken

    The product was great the delivery was great... But the emails are nonstop and it will not let me unsubscribe... To reiterate I am not unhappy with the service or the products but I am extremely unhappy with the emails and the difficulty at which it is to unsubscribe!!!


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    10 products for hair healthrecovery after bleaching

    It's taken over a month to get my 10+ products. No one ever emails back from customer service. Super disappointed and will definitely not order again from here. Nowhere on my order did it say it would take this long. The date I would receive my products has changed 5 times in 3 weeks.


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    Biolade Shampoo & Conditioner

    As other reviews mentioned, I ordered a shampoo & conditioner and was only sent the shampoo but not the conditioner. Attempted to get them to send me the conditioner twice, and twice my order got cancelled. I finally called them for a refund, a week goes by, still no refund. Am on the phone with them one last time to get this refund before I just go back to my credit card company and demand a chargeback. They absolutely do not send you what you ordered and then refuse to send you missing items/replace items/refund you. Constantly stringing you on, do NOT SHOP HERE.


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    L'oreal pro longer shampoo

    So, first time ordering from hair.com. After my stylist used the L'oreal pro longer during my salon visit, I fell in love. My salon had the products at a crazy high price, so after returning home I did some research and came across hair.com site. The prices were great, the ordering process went smooth and the items were in stock. After a few business days I received my order. To my surprise, I only received the pro longer conditioner and two sample pureology packets with a copy of my purchase receipts. I emailed customer service and after a few days, no response back. Then I received an email showing they sent me the shampoo and even waived the shipping cost. Just received the package this morning and once again, no shampoo just another pureology sample packet with a receipt of the pro longer shampoo item listed. Like seriously?! How tf do you send a damn near empty package?! I emailed them once again and advised them to just keep the damn money. Clearly they need it more than I do. I will never purchase another product from this company ever again. Worst experience ever! Don't get me wrong, things happen and I get that. I have had bad experiences with other companies before, but never had an issue when trying to resolve it. Apparently this company sucks at customer service and packaging products that people pay for. I believe it's because they don't have items in stock that they claim on the site, or they have some serious incompetence when it comes to inventory. I would also like to add, this has been my very first review with any company, other than services companies ( like home improvement). This company needs to either close up shop or get their sh*t together and stop robbing people!


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    Redken Extreme Strengthening Shampoo and Conditioner

    I will never order from them ever again! I ordered the Redken Shampoo and Conditioner on April 24th, and received the free samples on May 19th, but nothing I ordered. I called and was told that there was a UPS tracking number for the shampoo that was being shipped to me, and since it had been so long they'd give me a 15 percent discount. On May 28th I called again and the lady was very nice, but couldn't tell me why I hadn't received what I ordered. They have it in stock, but was not sure what happened. She than expedited my order. I called back again on May 30th, and explained the situation to a different person. She straight up told me that she would just refund my money, cause she didn't know what was happening with my order. Anyway I'm still waiting on my refund, and am very disappointed about this whole experience. I really wanted to do business with Hair.com. I did find the products at my local Ulta. Thank you Jesus!


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