Hat Country LLC Reviews
Reviews (3)
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Indiana Jones Fedora
hat came damaged. no responce from CS. shipping took 15 days. should have read the reviews first. hat cost was $35.10 with discount. ship to me $16.20 to return Fedex $31.00 total $82.30 for a $35 dollar hat. what a ripppoff. gave the hat to the garbage man.
Charlie Straw Hat
Hat Country shipped out my hat in a box that was too small for the brim causing the flat brim style to curve on two sides un uniformly. I requested a replacement shipped in an appropriate size box to avoid the same result and was told " you just need to steam it out".... Sorry, when I pay $60 for a hat it should arrive in brand new undamaged condition and I should not have to correct the problem caused by the company's failure to package their product appropriately. I contacted customer service a second time to let them know that their "solution" was not appropriate to ship items and then instruct the purchaser to fix the damage themselves! I requested a refund and a pre-paid postage label and they responded with "just send it back for a return". I fortunately had purchased it through PayPal and filed a complaint their with the resolution center. Hat Country responded that if I closed my complaint with PayPal, they would send me a prepaid label and accept my return. I did so, and did receive the pre-paid label... however, upon returning the damaged item, they deducted the shipping cost from my refund! I still believe I am due the full refund including shipping cost as their own negligence in packing the hat caused the damage. I am appalled at the customer service department's disregard for retaining a customer when all they needed to do was pay for the return shipping of the damaged hat and ship me a new one in an appropriate sized box. This was my first and last transaction with Hat Country. It could have been one of many if I was dealt with reasonably.
Straw hat
Cant log in on my account. Processing the order takes too long. Three weeks to get order delivered is ridiculous!
Processing takes too long. The website doesn't allow me to log in my account to track my order. It takes 3 to 4 weeks to receive one straw hat. Ridiculous. Will never do business with Hat Country again....