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Iboats, Westland don’t back their products
Warning: Iboats.com does not back what they sell, nor do they take returns, which is legally questionable. Bought a Westland boat cover which, after several storms, clearly does not keep out the rain — even posted properly with poles to avoid pooling. Ask to return/exchange the order. They said no, said Westland refuses to take it back, then went dark. Next stop: Better Business Bureau. But be forewarned: They, and Westland, do not back what they sell!
Steve
New HampshirePropeller
6/2/20 ordered an "in-stock" propeller. Received an order confirmation with a shipping date of 6/4/20, arrival on 6/11/20. Checked the order and on 6/9/20 it still had not been shipped. Well it's 6/12/20 now, and still shows as not shipped. I'm certain it won't get here over the weekend, so there's two more days. I have tried for a week to contact them, they don't return e-mails (3) nor do they answer their phones. I used Iboats because I had a bad experience with another online boating co. Well, this one in no better, in fact it's worse.
Prop and hub
Do not buy here unless you’re 100% certain you won’t have to return the product you’re purchasing. Trying to get any correspondence from iBoats after the return process was started has been horrendous. This has been the worst return process I have even encountered in a company. Due to this process, I will not be purchasing my other products from this company.
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