INS Reviews
Reviews (23)
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Wedding dress purchase
Customer Service went above and beyond for me. I got a fancy dress for a beach wedding in the color the bride asked for, but it was too big for my small size. When I swapped it for a smaller one, the bride switched up the color she wanted, so I had to return both dresses. Even with all that hassle, the folks at INS were super helpful and supportive. They helped me out with the return and helped me find a new dress in a different color that fits just right. Thanks to their amazing service, I'm feeling good and pumped to wear this dress to the wedding no matter what!
White dress with missing bow and thin material
I was looking around online when I spotted this gorgeous white dress with a big bow in the back, thinking it'd be just right for an event at church. But when the dress finally arrived, I was bummed to see that the bow was gone and the material was so sheer you could practically see through it. It didn't have that classy vibe I was going for, and I ended up feeling like I got tricked by what I bought.
Recent online purchase
I recently bought something online from INS and it's been a real pain waiting for it. It's been almost three months now and every time I email them about it, all they say is my package is on its way, but no details. It's really frustrating and I'm super disappointed in the way they're handling this.
Wedding outfits purchase
I had a really bad experience with this company. I ordered two outfits for my wedding reception, thinking they would come in on time. Sadly, they didn't show up by the reception date like they said they would. I get that sometimes deliveries get delayed, but the fact that the company didn't bother to keep me in the loop is just not cool. I've been trying for the past couple of months to get a hold of customer service to send the outfits back since I don't need them anymore. But, I haven't heard anything back, which is making me super frustrated and like they're ignoring me. The whole customer service situation has been a huge letdown and feels like it doesn't even exist.
Day 24 shipping fiasco
Shipping disaster alert!
So I ordered something online and, can you believe it, it's been a whole 24 days and I still haven't got any shipping info! I've been sending emails and calling them like a gazillion times and all they keep saying is "no shipments found." Like seriously, what's going on?! I want my money back or I at least deserve some explanations. This is just so lame!Skirt purchase
I bought a skirt from your website not too long ago, and I have to say, I was really let down by the whole thing. It was a total nightmare and took forever. I waited six weeks, got some bogus tracking numbers, and finally had to involve my bank to get my skirt. This is just not cool, your customer service needs major improvement.
Dress and bathing suit
I got this dress and bathing suit for my mom from this place, but man, it took forever to get here! I paid extra for faster shipping and it still didn't come on time! The tracking number was all messed up at first, and I had to call to get a new one. They didn't even reply to my email. Now I'm trying to return them because they don't fit, but I can't figure out where to do it on their website. So frustrating! At least the clothes are cute, though!
Purchased a coat
I recently bought a coat from INS, but I had to return it. I had a hard time processing the return because the return portal was closed right away and nobody answered my emails. Even when I called customer service, they just hung up on me. It's been really frustrating dealing with this lack of communication and the challenges of trying to return the coat.
Poor product quality
This company is a total scam, I'm telling you! The product I got was nothing like what they showed in their ads. It was made with cheap, flimsy material and the quality was just terrible. They're obviously trying to save money and trick people into buying their lousy stuff. And to top it off, it took forever for the items to show up, plus there was no invoice or return label in the package. When I tried to send the stuff back and get my money back, they had the nerve to make me pay for return shipping, a restock fee, and would only give me store credit. Can you believe that? I'm not spending another dime with this shady company, no way. Offering store credit for more of their junk products, what a joke! Save your time and money, don't bother with them.
Return request for poor-quality product
I ordered this thing and it was terrible, like really bad. I tried to send it back and they wanted pictures, so I sent some. But then, they disappeared for like three weeks. Not cool, dude. I just want my money back.
Delayed order
I ordered something weeks ago and it still hasn't shown up! They keep sending me emails saying it's shipped, but then there's no tracking info when I check. I tried calling customer service, but they were no help at all. It's so annoying!
Refund issue
This company is the worst, seriously! I've been trying to get a refund for something I bought, but they keep coming up with excuses. I gave them all the info they asked for, but they keep saying it's wrong. I even sent screenshots and emails and texts, but I never hear back. I'm furious! I'm going to call my bank and dispute the charge. It's been almost a month and they still haven't refunded me. I'm definitely going to report them to the BBB. Ugh, I never want to deal with them again!
