IRO Reviews
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A Thoroughly Satisfying Online Shopping Experience with IRO
I am a satisfied customer of IRO, a company that offers a wide range of products and services online. From fashion to home goods, IRO has everything that I need for my daily life. The website is easy to navigate and the checkout process is smooth and secure.
What I love about IRO is their commitment to quality. The products are well-made and the designs are on-trend and timeless at the same time. I appreciate that IRO only partners with the best manufacturers to bring their customers the best products.
The customer service at IRO is also top-notch. Whenever I have a question or concern, the support team is quick to respond and resolve any issues. They truly go above and beyond to ensure that I have a positive shopping experience.
Overall, I highly recommend IRO for anyone looking for high-quality products and exceptional customer service.My recent purchase
I bought some stuff not too long ago, but ended up needing to return a few items. I reached out to customer service and they really came through for me. They walked me through how to get a return authorization on their website and even hooked me up with a new return label while we were on the phone. I shipped the items back and got my refund in about a week and a half. Seems like their customer service game has leveled up!
Refund on return
I had a bit of trouble getting a refund for a return because of some mix-ups at the warehouse and not enough customer service help. But after some back and forth, everything got sorted out nicely. They even threw in a freebie as a way of saying sorry. The management really needs to iron out those kinks in their system to make things run more smoothly. Big shoutout to the person who helped me out on social media, though.
Return refund delay
I really wish I had checked out some reviews before I bought from this website. Looks like I'm not the only one having problems here. I sent back something I bought, but it's been weeks and no refund yet. I've emailed them a bunch of times and haven't heard a peep back. Their customer service is just terrible, and I'm feeling pretty disappointed that I ever shopped with them.
Shoes gift purchase
The online shopping experience at this store really let me down. I bought some shoes as a gift and it's been 20 days and still no sign of them. I've tried calling and emailing customer service for the past 8 days, but haven't heard back from anyone. It's not right for a business to leave customers hanging like this without any answers. I wouldn't recommend shopping here in the future.
Return handling and delayed order
I gotta say, I'm getting a little worried here. I made a return to the online store back on July 5th and haven't heard a peep about my refund or receipt. Then I went ahead and placed a new order on July 10th, thinking everything was good to go, but turns out the shipping provider hasn't even sent it out yet. I've been trying to get in touch with the customer service team by phone and email, but no luck there either. At this point, I'm owed over 7000 DK and the lack of communication and action is really starting to get on my nerves.
Unethical business practices
I'm really disappointed with how unprofessional and shady this company is. Right from the start, it was clear that they didn't really know what they were doing and were just trying to rip off their customers. I'd definitely recommend steering clear of them and not buying anything. It's just a scam.
Dress
I bought a dress from this company not too long ago, and let me tell you, it was a total letdown. I paid for it with my credit card, but the dress never showed up. I tried calling, emailing, and even sliding into their DMs on Instagram, but nada. Finally got a response on Insta, but nothing came of it. Still no dress or refund, three months down the line.
I bought a backpack, but it smelled like gross old stuff and the computer pouch was too small.
I was really excited about getting this backpack, but man, when I opened it up, it stunk like it had been sitting in a musty basement for ages. And the pocket for my computer was way too small - major disappointment. On top of that, I was supposed to get ten greeting cards but only found eight. Such a letdown!
Belt with return issue
I gotta tell ya, I had a really bad time with my most recent purchase from this store. I mean, the delivery was quick, I'll give them that. But man, everything else was just a mess. I ordered this belt, right? And when it arrived, it looked like someone had definitely worn it before. Like, it seemed more like a second-hand or B-grade item than something brand new. So, I tried to return it, but that was a whole other headache. Even though UPS said they got the return, the store wouldn't give me my money back. They straight up ignored all my emails, which just made me even more frustrated. Their customer service was seriously lacking. So now, I'm left with no choice but to get PayPal involved to try and fix this whole situation.
Order of a product.
My experience with this company was really disappointing. I was told on their website that there would be no customs fees when making a purchase, but then UPS hit me with a big charge. After a bunch of frustrating email exchanges, they asked me to pay the fee first because of some issue with the UPS label. And even though I ordered before the Christmas deadline for guaranteed delivery, my item didn't make it in time for the holiday. There was a serious lack of transparency and they didn't follow through on their promises, which left me feeling very unsatisfied with the service overall. Customer service was no help either - I couldn't get through to a real person on the phone, and the automated French responses just made everything more frustrating.
Inadequate customer service experience
I gotta say, my recent dealings with this online store have been a real letdown. The folks in customer service were just plain unprofessional and rude, and didn't seem to care at all about helping me out. On top of that, it was like pulling teeth to even get ahold of them by phone or email. They promised me a response within a day, but it's been 5 days and still nothing. It's pretty disappointing and annoying, especially since their stuff isn't cheap. You'd think for a so-called 'high end' brand, they'd treat their customers better.
dress for event
I bought this dress for an event back in September, but man, it seriously took forever to get here! I reached out to customer service like six times, through email and phone calls, but they straight up ignored me every single time. I mean, I was expecting top-tier customer service for the kind of prices they're asking, but it turned out to be the absolute worst!
Clothes return issue
I recently had a big problem with my online shopping. I had to return two items that I didn't get refunded for by the customer service team. I had to keep calling and emailing them multiple times before I finally got my money back. It made me doubt if this company can be trusted, especially with their online business. I think they should do better, especially since they have a good reputation. Right now, I'd suggest shopping in person or at department stores to avoid dealing with issues like mine.
