Reviews Jo-Ann Stores Having a hard time seeking for a piece of quality fabric? Jo-Ann Stores, an American specialty retailer of crafts and fabrics, offers the largest assortment of fabric, sewing, quilting, paper crafting, yarn, jewelry, and crafts.
About Jo-Ann Stores Jo-Ann Stores was established by German immigrants Hilda and Berthold Reich, Sigmund and Mathilda Rohrbach, and Justin and Alma Zimmerman. Based in Hudson, Ohio, Jo-Ann Stores has more than 865 stores across 49 states making it the nation’s leading fabric and craft retailer and industry-leading e-commerce business.
The Products and Services of Jo-Ann Stores Jo-Ann Stores' products comprises of sewing supplies, yarn & needle arts, cricut shop, paper crafting, art supplies & painting, jewelry-making, kids & teachers supplies, crafts & hobbies products, baking & party, floral & wedding supplies, home décor, frames & wall art, lighting, storage & organization products, holidays & seasons supplies, novelty goods, and custom upholstered headboards.
For orders, you can log in with your Jo-Ann Stores account or find the store near you via our Store Locator. Standard delivery usually within 6-10 business days from your order date (business days are Monday-Friday, except Holidays).
Returns/Refunds: Returns made with the receipt will be refunded in the original method of payment if return in-store. For online purchases, you can also return by mail. Just fill out the form provided in your shipment.
Compliments, Complaints, and Tips for Jo-Ann Stores We are glad to hear your comments and compliments about the products and services that we offer. Email us directly at firstname.lastname@example.org.
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I placed an order a week or so ago with joann.com. The order was coming in 2 shipments. When the first package came, all the items were loose, with No packing around anything to keep items intact and keep them from banging around in the box. The one item was damaged, but zi choose to just fix if myself with some hot glue.
When the second package came, that is when I noticed I was missing 2 items from my order . I immediately contacted them via a Chat. And here is where things went South for me!!!
Instead of them just sending out the missing items....because let's be clear here....it was THEIR mistake ...THEIR fault. They proceeded to tell me they can't just mail out my missing items !! Instead here is their policy for these types of situations:
1. They will issue me a refund for my missing items (which I got on sale at the time) 2. You have to wait 3-5 business days to get that portion of your money back 3. In the meantime, they want you to go back online, and reorder those items ( that are No longer on sale 4. And now put out more of YOUR money to place that order for items your had originally ordered. ( putting all the burden of THEIR mistake back on YOU, the Customer. 5. Then because you are paying full price for items you originally ordered at a sale price, you now need to email them to ask for another refund for the difference between the full price and sale price.... 6. So you can wait another 3-5 business days for that money too.
There is currently one customer review posted about JOANN Stores. On average, they received a star-grading of 2/10, with 100% of the reviewers indicating that they would buy from the brand again.
What services or products do JOANN Stores offer?
JOANN Stores is mainly active in the Online Shop category, more specifically with Office, Hobby & Party Supplies, Gift shops, House & Garden.
I have read all the reviews. What now?
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