First, little did I know this order was arriving from Canada. It took 7 weeks to receive. This is not excusable even with covid. US and Canada are not on the opposite side. Second, 1 item, a necklace was not as pictured. It arrived in rose gold while the photo looked like yellow gold and there was absolutely no mention it would be Rose. Customer services was indifference and dismissive despite the
mis advertisement They said I can return it (to Canada) at my own expense, knowing full well that shipping cost from US would not justify the return. They didn't offer any other solutions such as replacement, gift certificate or even a coupon code. Basically this company doesn't have a return policy and once you pay you are stuck with it, like items or not.