Lock Laces Reviews
Reviews (2)
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Lost order, great customer service
I had this frustrating situation with another company that actually led me to discover Trust Pilot. At first, I gave them a one-star review, but after they fixed the issue, I updated my review. Trust Pilot then suggested I check out Lock Laces, a company that really impressed me with their customer service. So about two years ago, I bought Lock Laces on Amazon to give as gifts, but the package never showed up. Even after checking multiple times, it was just nowhere to be found. USPS couldn't help either, and somehow my package ended up in Hawaii. When I contacted Lock Laces about the situation, they apologized for the mix-up and offered to send me the same amount of Lock Laces I originally ordered, even though I bought them through Amazon.
Boot-specific laces
These laces made a huge difference for me with my boots. I made the switch from my usual laces to these specific ones and it's been a game-changer. Now I don't have to constantly stop and re-tie or readjust my laces while I'm out for a walk. I use them daily, multiple times each day, and they've been working great so far. The only downside was that I had to order them from the US since I couldn't find them in the UK, but they arrived in just over a week.
