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Spotlight: What are our customers saying? Write a review

K
Kirstin Telmer
This was my first purchase with MDNT45. The order took much longer than expected dude to COVID. I got an email apologising for the delay and a beautiful handwritten note apologising. This is what g...Read on
C
Christian
After ordering and waiting, I emailed them to see what the hold up was. I ordered on February 12 and reached out on the 18th just to get an update. They replied and said they would see if they coul...Read on

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    Would buy here again
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    Jacket and Leggings

    This was my first purchase with MDNT45. The order took much longer than expected dude to COVID. I got an email apologising for the delay and a beautiful handwritten note apologising. This is what great customer service is. We cannot control all the variables, but awesome communication is key. AND I love the products. Thank you so much


  • Ordering

    Service

    Pricing

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    Would buy here again
    Overall

    Cotton pants, hooded shirt, black cardigan, turtleneck sweater

    After ordering and waiting, I emailed them to see what the hold up was. I ordered on February 12 and reached out on the 18th just to get an update. They replied and said they would see if they could ship the order by the time I left for vacation.

    5 days later on the 23rd, I reached out again to see what the hold up was. No response. I had to send another email and they replied saying that they were backed up. They said that the order would be out for shipment by February 27. They're based in Ukraine, so considering the time difference, they should be roughly a day ahead.

    On the 27th, I sent an email asking why the order wasn't shipped. Total silence. I sent 2 more emails and there hasn't been a response. I now have to dispute the charge with my credit card company. I dropped nearly $600 and this has been a total nightmare. The lack of communication is a real problem


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