Modanisa Reviews
Reviews (10)
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Efficient and well-packed items
I recently bought some stuff from this store and I gotta say, I was really impressed with how fast and efficient they were. The things I got were packed nicely and the sizes were just right, which is always a bit of a worry when you're shopping online. But, I do have a little suggestion for them - it would be awesome if they could add some more brands like Armine, Doque, or Keira to their collection. Having a bigger variety would definitely bring in more customers and give peeps like me more stuff to choose from. Still, I gotta admit, I really like shopping at this store and I'll definitely keep coming back.
Quick response and resolution
I was actually really surprised by how fast the company responded to my review and solved the issue. It seems like they actually care about what customers think and want to fix any problems. They not only phoned me to figure out what went wrong, but they also sent me a coupon for a discount as a nice gesture. The fact that they even called again to make sure the coupon worked shows they really want to make customers happy. I used the coupon to buy a coat, and it came quickly with free shipping because of my membership. All in all, I'm really impressed with the service and how they handle customer complaints.
Recent hijab outfit purchase
The customer service at this online store is just amazing. They always get back to your emails super quickly and take care of any problems or questions right away. Plus, the stuff they send is really high quality. It can be tough to find stylish hijabs and outfits as a Muslim woman in the US, but this store has everything you need. I definitely suggest giving them a look for all your modest fashion needs.
First order in 2017
I bought something from this online store for the first time back in 2017. At first, it was tough for me to figure out what size to get for my stuff. But the good thing is, I haven't had to send anything back because if something doesn't fit me right, I just give it to a family member as a gift. Overall, I've been happy with the quality of the stuff I’ve bought, especially the scarves.
Lost package, refund received
I totally love the stuff I got from this place. The quality is amazing and the styles are super stylish. Unfortunately, my package went missing or got swiped during delivery, but Modanisa quickly refunded me without any fuss. Not sure if it was my neighbor or the delivery guy who messed up, but it doesn't matter because Modanisa's customer service was excellent!
Modest outfit purchase
I just bought some cute outfits online and I gotta say, I'm super impressed with how nice they are. The prices were really good, especially for the awesome quality. It's not easy to find clothes that are both affordable and well-made, but Modanisa nailed it.
Faulty dress with loose stitching and too short
I just got my order and, unfortunately, one of the dresses had some loose stitching. On top of that, it was way too short for me. I reached out to customer service about it and asked for a refund. They were really quick to offer me a refund and even apologized for the hassle. I'm happy that they dealt with my issue so quickly and fairly.
Pajamas
I ordered my pajamas on the modanisa website. on the site it was written that the pajamas are 100% cotton. but I received poor quality pajamas. They are not going to give back my money. they say they made no mistake. you are scammers!
Super disappointing
I had been excited to try out a new company with modest fashion but I was seriously disappointed with the quality of the items I had received (including the smell of cigarette smoke in all of my items!) and the experience I had with trying to return my items. When I first opened my package, I immediately could see the low quality of the fabric and stitching — however, I did know that it was cheap prices and could have been a possibility. What was unpleasantly surprising was the smell of cigarette smoke in each article of clothing. Due to this (and especially because that smell is hard to get out), I wanted to return my items. I used their Easy Return Center and had multiple pages with errors. Then, I could not access my return form or shipping label. I tried reaching out to customer service on Whatsapp without luck and only received auto-generated responses that claimed there was no return shipping info for the order number that I gave. I tried to call their customer service number but was never able to reach them. Now I am stuck with items I do not want, can't return them, and can't get a refund. I definitely will not be shopping with them again and will be telling my friends to avoid their company.
Coats and scarfs
I used to be a loyal customer and the quality was pretty good that I actually started to recommend modanisa to my friends here in the US, till I made an order that’s worth 165$ and I didn’t receive it since November 2019, I contacted them via email ALOT then I started to call them all the responses I’m getting is we are gonna contact the courier service and they never got back to me. This is called robbery to pay 165$ for something that I didn’t even get. And I made it clear more than once with the customer service representatives that I’m really mad and I’m not gonna let it go in case they are counting on that but guess what they ignored me
