Moment Reviews
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Preordered camera
I preordered this camera and was so stoked to get it once it was ready. But man, let me tell ya, it wasn't a cakewalk. It took forever for the camera to ship, thanks to everyone and their mom wanting one too. It was super frustrating, to be honest. But props to Moment for keeping me in the loop on where I stood in line and when my camera was finally shipping out. And you know what? The camera got to me earlier than expected, which was a nice little surprise. Despite the hiccup with the delay, I'm pretty dang happy with the camera and super appreciative of Moment for keeping me in the loop.
Camera preorder cancellation
I just had to cancel a camera preorder with Moment, and let me tell you, their customer service was top-notch! I sent an email asking to cancel, and within 5 minutes, I got a refund notification and confirmation that the cancellation was done. The person I talked to was super friendly and made everything so simple. I really liked how fast they were and how well they treated me. Because of this great experience, I'll definitely be coming back to Moment for more purchases in the future.
Camera order
I bought a camera from y'all almost a year ago, but it still hasn't been shipped. Even though the wait has been long, the customer service team has been really great, especially Meg. She's been super helpful and understanding whenever I've had questions or concerns about my order. Despite the delay, I've been told my order will be handled soon. The team's empathy and care have really impressed me.
Split shipment order
I placed an order that got split into two shipments. The first one arrived without an issue, but the second one never showed up. At first, customer service took a while to respond, but once I followed up, everything moved super quickly. The missing part arrived the very next day without me even expecting it. I really appreciate the quick and expert service!
Recent lens purchase
I just got a new lens for my phone and man, the quality is amazing! The images are so clear and sharp, it's definitely worth the money. I've been a fan of Moment lenses for a while now, and this purchase just confirms that I made the right choice sticking with this brand. I'm excited to see what they come out with next!
My purchase was messed up twice
I can't believe they sent my order to the wrong place twice, it was so frustrating! But luckily, Javier at the store really came through for me and made sure I finally got my order. I was so happy and relieved!
First purchase experience
I just bought something from this company for the first time and overall, it was a good experience. The shipping was super fast for one package, but the other one got lost. Becca from customer service was awesome though - she fixed the problem right away. It's nice to support a company that treats their customers well and is so helpful.
Lens and app purchase
The Moment team was so helpful and knowledgeable - they really knew their stuff and gave me great advice. The app itself is awesome, super easy to use with lots of tutorials to help out. I'm really excited to give the lens a try after reading all those amazing reviews.
Awesome customer service
I felt like the staff really cared about my order and answered my questions super fast. I could tell they pay attention to detail and care about their customers. I'll definitely be ordering from here again because they made me feel so special!
Studs
They kept me in the loop on my studs and even helped me out with my special request to split the shipment. They were really friendly and the studs are just awesome!
