Spotlight: What are our customers saying?
LOVELOVELOVE the Pricing LOVELOVELOVE the Frames LOVELOVELOVE the Quality LOVELOVELOVE the Packaging LOVELOVELOVE the Goodies Included MEH on Turnaround Time (3 weeks for frames only, USPS) ...Read on
I got an order confirmation within a week with a tracking number then another email that they had shipped shortly about a week later it took just under two weeks to recieve them once they shipped. ...Read on
Excellent pricing and turnaround time. Would like to receive a little more communication from the time of purchase as to the production. Another online optical store I purchase from updates you a...Read on
I purchased 8 pairs of glasses at one time. Ordering was easy. They are absolutely gorgeous. I receive tons of compliments. I have a pair for every outfit that I have. It took about 3 weeks to get ...Read on
I've purchased two pair of glasses from Nihao. The first set is awesome I get compliments every day. I've had them about a year no issues. Just need tightening often. Delivery is a little slow. The...Read on
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2 pairs without lend
LOVELOVELOVE the Pricing
LOVELOVELOVE the Frames
LOVELOVELOVE the Quality
LOVELOVELOVE the Packaging
LOVELOVELOVE the Goodies Included
MEH on Turnaround Time (3 weeks for frames only, USPS)
DON’T LIKE not being able to track or get a customer service response via phone or email.
THAT SAID: We are in the midst of a global pandemic, and everything is a little slower and messed up. This company is based in China and California. So have a little patience, and you’ll get a GREAT DEAL on fashion eyewear. I’ll definitely be using them again!!
I need to return my glasses one of the numbers are wrong on my prescription...
I ordered glasses at the beginning of March, they were posted on 7/3/20. However they only arrived today. I discovered that the Post Office had suspended all deliveries from China from the beginning of March because of the virus. Delighted with my glasses. Great price, great selection. Thank you so much. They are definitely not a scam. This delay was out of their control. Very happy
They sent me two glasses of glasses different from what the recipe said, so they do not serve me and they did not return me money or the option to send them to them. Lost money. I do not recommend it
Compré unos espejuelos el día 1de julio todavía no me llega el correo electrónico de confirmación
Compré dos espejuelos el 18 de mayo fueron devueltos y todavía los espero ya es mucho tiempo
Ordené el 26 de junio y aún no recibo mi orden. He enviado varios emails y me contestan lo mismo que debo tener paciencia, pero no hacen nada! No recomiendo!
How long does it take to get my glasses I ordered on 24 july 2020 order number is 600093855...I need responses to my order cause I need my glasses
Where is my order , order #600107643 or refund my money.
Where is my order 600107268? Send or refund.
I am still waiting for my frames ordered September 4, 2020. Order 3000408132020. What's the problem?
Where are my glasses that I ordered the first of September. Your customer service number does not work. Please refund my money. Please do not order from this company.
Just received my glasses. Gorgeous and great quality but something is wrong with the perscription. I need customer service and cannot find any contact
Love the funky styles! Frames are good quality. Prescription was perfect. Price is reasonable.
Dam wtf come on now its a major problem if everyone on here saying that we all have the same problem Also need customer support M
I am sooooo satisfied they're beautiful they're thick they're adorable they're every bit of what the same frame that I was looking for that was $800 at just a fraction of the price I am very very pleased the shipping was within reason I'm just very satisfied with this company and I will order again
Yesterday receive two glasses, but the prescription is wrong. What is opportunity for put in order my glasses. Hope you can help me..
Progressive lenses glasses
I got an order confirmation within a week with a tracking number then another email that they had shipped shortly about a week later it took just under two weeks to recieve them once they shipped. They were completely within the time expected that they said I would recieve with standard shipping price. I totally love them and ordered another pair! They got my prescription right and I get compliments on them. If your budget is small and you are looking for quality and uniqueness, these are for you! If you are in a hurry it will be hard for you to wait. However they are worth the wait.
Where is my order???
#300044059 Where is my pkg? Shows in Ann Arbor, MI dated 11/25 and no movement since! Should've reached IL by now!
Frame and progressive lenses
Excellent pricing and turnaround time. Would like to receive a little more communication from the time of purchase as to the production. Another online optical store I purchase from updates you along the way of where your glasses are in production. I did not receive any update after order receipt and it left me wondering how long before I would receive my glasses, as this was my first purchase from this store. Turns out I received as I expected (3 weeks), but would have been nice to know.
Not a scam
I purchased 8 pairs of glasses at one time. Ordering was easy. They are absolutely gorgeous. I receive tons of compliments. I have a pair for every outfit that I have. It took about 3 weeks to get them but it was worth the wait. I’m sorry for those who are having problems, but its Not a scam!
Good to know. So you send your prescription along with your eyeglass order?
I've purchased two pair of glasses from Nihao. The first set is awesome I get compliments every day. I've had them about a year no issues. Just need tightening often. Delivery is a little slow. The second pair, I also love/d. Unfortunately these did not last two weeks and I have no way to get ahold of them to credit me.
I've never gotten so many compliments on a pair of glasses. They nailed the prescription!
3 pairs of glasses
Love love love the packaging at first I thought it was a scam also because it took a very long time to recieve, die to what's going on with the virus. I reached out via email and Instagram in regards to my order Nihaooptical responded back less than 24 hours with an update. Love the frames and would definitely order again.
Love the glasses!
I ordered 2 pairs of prescription glasses from this website in the early March. After 3 weeks, I received the glasses and the glasses are very beautiful with correct prescription. The glasses are deserved waiting. I will order again!
Prescription eye glasses
I just got my glasses and I love them!! I love the look, material and the keychain surprise of the screwdriver.. Thank You will order again..I just saw the bye one get 2nd 1/2 off I wish it applied now .
3 pair of glasses, they arrived in 3 weeks
I am very pleased with the three pair of glasses ,that I received today,perfect fix, correct Prescription. I will try to post pictures soon. This is my go too for prescription glasses.
Negative. Nehao optical. Did not like them. They look fake and did not fil. The material they are made of is weak. Money back.
Did Not like them. They look fake and did not fil. The material they are made of is weak. My PD is 53 o my money back
It’s been three months I don’t have receive mine order
They took my money and I never got my stuff...
It's been weeks! everytime I contact them I get no response. I warn you DO NOT ORDER FROM THIS COMPANY!!!! THey sent me a tracking number and every time I check it says the carrier has not recieved package. This company is overseas and don't speak good english. I WARN you DO NOT ORDER FROM THIS COMPANY....
Never again I will order from this site. On the photos all glasses look great but in reality too big , fit is wrong , not flattering at all. They won't give me full refund, only half. There is no clear return policy on the site. Another Chinese rip off. Stay away.
Kitchener Reading Glasses
With a pandemic raging, I opted to purchase glasses online for the first time. The pair I chose arrived in good time, and were as attractive as pictured. However, within 24 hours, they actually fell apart into two pieces! I did try putting them back together, but the next day they fell apart once again. I contacted the Support department, and requested a 'client-centric' response. What I got was an offer to be sent a new frame, into which I was to transfer the lenses from the broken pair myself. When I replied that I was unable to do this, the response was a youtube instruction video, and/or the suggestion to go to an optometrist! I expressed my profound disappointment....new glasses should not be DIY project. I had NEVER encountered such customer service from a company that sold a clearly defective product, and was again offered either a replacement frame for free, OR a new pair, provided I paid the shipping costs. Outrageous! Neither I, or anyone else I care about, will ever give this company one cent again.
Good morning i need to talk to someone about an order i just made
need to talk to some one about a order that i place ten mintue ago double charge me
Glasses not even close to accurate, They admitted they made a mistake. Their solution? Send it back to China. If we get them, we may refund your money. Avoid this company.
Very pleased with purchases. Took a while to receive but was worth the wait. Got good tracking information. Love the fit and the look of glasses. Wil purchase again!
Could not use the frames for my prescription here in Miami... wrote for help... no answer....
Reading glasses with Photochromic lens
I ordered Photochromic reading glasses which took several months to be delivered. Photochromic means the glasses should turn dark in the sun. When I first tried them in the sun, I couldn't even tell if they worked. Only after taking a picture of them in the sun could I see that they turned a very light gray and that the light gray didn't cover the complete lens either.
I requested to return the glasses for a refund since these glasses would not help me in the sun at all. I was denied a return and refund because they claimed the light gray was normal. And only offered a 15% discount on a future purchase. My next complaint will be with the BBB.
EXTREMELY disapointed. LOVE the frames however the precription lenses and extra charge photocromic lenses are usless to me. They came as readers bowever accepted my prescription. I bout thiese for driving. Offered me 50% off to buy another pair....NOT ever ordering here again!
AND THEY AMITTED IT WAS THEIR FAULT!!!
I will never purchase glasses from this company again. I ordered prescription glasses in March and still have not received them. I emailed them and got no answer and then I saw their ad pop on instagram. I dm’d them and they responded quick that way, however they just keep telling me to be patient because they are still in customs. 3 months???? Are they serious!! At this point I guess it’s a loss but at least I can spread the word about this bad business company. Don’t order!! Save your money!!!
Will never order from this scam company again.