Peak Design Reviews

: 27
100% Would buy here again

Most relevant positive review

  2024-05-17
Camera backpack
My last visit to this company was really great. Since the minute I made my order, the staff reall...Read on
R. Green

Review with most votes

  2024-02-19
Car vent mount replacement
I recently bought a car vent mount and I lost one of the pieces. I contacted customer service to ...Read on
leopoldo

Reviews (27)

  (25)

 (2)

  (0)

  (0)

  (0)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    A Positive Experience with Peak Design

    As a client of Peak Design, I have had nothing but positive experiences with the company. From the ease of navigating their website to the high quality of their products, they have exceeded my expectations at every turn.

    Their selection of camera bags, straps, and accessories is extensive and caters to a wide range of needs and preferences. I particularly appreciate the innovative design and functionality of their products, such as the ability to quickly and easily adjust camera straps on the fly.

    The customer service team is also top-notch. I had a question about a product and they were quick to respond and provide clear and helpful information.

    Overall, I highly recommend Peak Design to anyone in the market for camera gear. They truly stand out in terms of both product quality and customer service.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    iPhone 15 Pro case replacement

    Peak Design has really impressed me with both their products and their customer service. I own a bunch of bags and gear from them, and I can say for sure that they put a lot of care and quality into each one. The other day, I got a phone case for my iPhone 15 Pro as a gift, only to realize there was a newer version out. I contacted Peak Design about it, and they right away offered to send me the new case for free. They even said they'd cover any customs fees for shipping it to me in Denmark. Their level of care and dedication to making sure their customers are happy is amazing and really makes them stand out. I'm super happy with how everything turned out and will definitely keep supporting Peak Design in the future.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Camera bag purchase

    I just bought a camera bag from this company and man, let me tell you, their customer service is top-notch. So, when I got my order and found a problem with the product, I decided to hit up their customer service team. And you know what? They didn't even ask me any questions and just like that, they shipped me a new bag and even suggested I donate the messed-up one. In just 5 days, I had a brand spanking new bag in my hands. This was a way better experience than I've had with other companies. Seriously, this was hands down the best customer service I've ever had. Major props to the team for dealing with everything so quickly and efficiently. Thanks a ton!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Rugged phone case

    I really love tech gadgets, so I was super stoked to buy a tough phone case from Peak Design for my shiny new iPhone 14 Pro. But, darn it, I had to switch gears and get an iPhone 14 Plus instead because the Pro wasn't available. So, my rugged case from Peak Design wouldn't fit anymore. But hey, the folks at Peak Design were amazing! They helped me out big time by setting up a return for the case. The person I talked to over email and chat was super knowledgeable and gave me all the info I needed to send it back without any stress. Even though my original plan got switched up, my time with Peak Design was awesome thanks to their top-notch customer service.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Camera backpack

    My last visit to this company was really great. Since the minute I made my order, the staff really went out of their way to make sure I was happy with what I bought. The customer service I got was top-notch, and I was amazed by how professional and detail-oriented every team member I talked to was. The camera backpack I got was even better than I expected, and I feel good about choosing this product. In general, I'm super impressed with the service and product quality here, and I would definitely tell others to check them out.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Slide grip replacement

    I've been having some problems with the slide grip part on my Peak Design gear not holding up well. It wears out pretty fast, and I've already had to get it replaced in less than 6 months. Now I'm waiting to see if my range pouch and field pouch are covered under warranty because the velcro isn't sticking right anymore. Even with these issues, I do like that Peak Design has a "no questions asked" warranty policy. Hopefully, they can make some improvements to certain parts to make them more durable in the future.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Tripod replacement part

    I had a little problem with my tripod where a part broke, so I contacted their customer service to ask about getting a replacement. I was really surprised when they asked for my original order number and photos of the damage, and then sent me a whole new leg for the tripod for free. This was way more help than I expected and it really made me a loyal customer. They didn't just fix my problem quickly, but they also showed that they care about making sure their customers are happy. I'm so impressed with their amazing customer service and how they're willing to do whatever it takes to make sure customers are satisfied.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    iPhone cases and bags

    I've been a loyal customer for a few years now, and I gotta say, their products always amaze me with their quality and toughness. My case for the iPhone 12 Pro Max still looks fresh as new even after 2 years of constant use, and their bags are always my first choice for traveling. But I did run into a small problem with my latest buy - an iPhone 15 case. There was some trouble with the mounting point, but the customer service team fixed it right up by sending me a replacement. All in all, I'm super happy with their stuff and the top-notch customer service I got.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Carbon Fiber tripod

    This carbon fiber tripod is seriously a game-changer for any photographer, I'm telling you. It's compact, lightweight, and super tough, so it's perfect for any outdoor adventure. And let me tell you, it's so easy to carry around because it's small and simple to handle. Not to mention, it can handle some pretty rough conditions. Plus, the vibration absorption is amazing, giving me super crisp photos every single time. Honestly, this tripod has got all the bells and whistles I could ask for, and I can't imagine taking photos without it now.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Warranty fulfillment purchase

    When I first came across this company, I wasn't too impressed. I figured they were just another big business trying to sell pricey stuff. But, I totally changed my mind after I had to deal with their customer service for a warranty claim. The whole thing went really smoothly and fast, and it was clear they know their products inside and out. They not only send out replacements for common problems but also take steps to make sure those issues don't happen again. I really respect a company that backs up its products and genuinely cares about its customers.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    User Friendly High-Quality Products

    I gotta tell you, my experience at this place was actually really nice. The staff here seem like they genuinely care about customers and making sure you're happy. It's a nice change from the usual mediocre service you get at other places. The products I bought are really good quality and easy to use. I feel like I made a good decision investing in them. All in all, I was really impressed and will definitely be returning for more in the future.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Camera accessories

    I've been a customer of this company for a while and have bought lots of camera accessories from them. Their products are always top quality and innovative. The design and features of their gear are excellent, and it's obvious they care a lot about making their customers happy. I've had to use the warranty a couple of times, and each time it was easy, professional, and they fixed the issue quickly. I definitely suggest this company to anyone looking for trustworthy camera gear.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Sick camera bags

    Those camera bags are awesome! I contacted them to get one, and they were really cool and knew exactly what I wanted. The only suggestion I have is maybe they could lower the prices a bit so more people can get their hands on these amazing bags. I really dig the way they look, and I have a feeling they're going to be really popular.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Product replacement after 10 years

    I just wanted to share that I contacted Peak Design about getting a replacement part for something I bought 10 years ago. I was pretty amazed that they not only helped me out right away but also gave me the piece for free. Their customer service was top-notch, and it's not something you see every day. It's great to know that Peak Design really cares about their customers and backs up their products for years to come. I'm really grateful for their commitment to making sure their customers are happy, and for going the extra mile.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Backpack and other products

    Wow, I was really impressed by the customer service I received! I had a small problem with a backpack, but they quickly sent me a new one for free. I've only had two issues in the many years I've been a customer, and both were resolved efficiently. Peak Design has amazing products that are well-designed and high-quality, and their warranty is fantastic.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Lifetime warranty claim

    Oh my gosh, I had the most amazing experience with their lifetime warranty! The website was super easy to use to file my claim, and the staff were really kind and helpful when they talked to me. It was such a breeze, and I received my new backpack in just two days. I am truly impressed and will definitely be a loyal customer from now on.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Camera bag purchase

    I just bought a camera bag from this company and let me tell you, their customer service is top-notch. They really back up their products and make it easy to get any issues fixed under warranty. I had a few problems with the bag, but they sorted them out quickly and smoothly. The bag is great - well-made and tough, just what I need as a photographer. I definitely suggest this brand to anyone in the market for reliable gear and awesome customer support.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Car vent mount replacement

    I recently bought a car vent mount and I lost one of the pieces. I contacted customer service to see if I could buy a replacement part and they actually ended up sending me a whole new product instead. I was really impressed with how they took care of me and made sure I was happy.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    iPhone 12 Pro cover

    The customer service at this company is amazing. They were super nice and respectful when I had to use my warranty on my iPhone 12 Pro cover. I got it as part of a Kickstarter Campaign a couple years back, and I've been really happy with it ever since. It's easy to use, works great, and the company really cares about its customers.


Others also viewed