Pleasant Hill Grain Reviews

: 2
50% Would buy here again

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R
Rickey Brown
I've had a few experiences with Pleasant Hill Grain, and overall, I would say they're a solid company. They sell a variety of grains, flours, and other baking-related products, and their prices see...Read on
J
josh
Bought a $4K Famaj Mixer. Item broke shortly after, but it was past the 30 day return period. They offered to still take it back, but I had to pay the original outbound shipping and the return ship...Read on

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    Mixed experience with Pleasant Hill Grain

    I've had a few experiences with Pleasant Hill Grain, and overall, I would say they're a solid company. They sell a variety of grains, flours, and other baking-related products, and their prices seem to be in line with other similar companies that I've looked at.

    One thing I appreciate about them is their wide selection of products. Whether I'm looking for a specific type of wheat flour or need to buy bulk quinoa, they seem to have it in stock. They also have a good selection of specialty flours and grains, like spelt and sorghum, which can be hard to find elsewhere.

    I've placed a few orders with them online, and their shipping has always been prompt. I've never had any issues with my orders being inaccurate or damaged upon arrival. Customer service has been helpful when I've had to contact them with questions.

    One downside I've noticed is that their website can be a bit clunky to navigate. It's not the most user-friendly interface, and it can take a bit of searching to find exactly what you're looking for. But once you do find it, the product information is usually detailed and helpful.

    Overall, I'd recommend Pleasant Hill Grain as a reputable source for buying grains and flours. They have a good selection, competitive prices, and reliable shipping. They may not have the sleekest website, but it gets the job done.


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    Famag IM40

    Bought a $4K Famaj Mixer. Item broke shortly after, but it was past the 30 day return period. They offered to still take it back, but I had to pay the original outbound shipping and the return shipping. (Greater than $1500.00 total). Business advertises free shipping for iems over $75. This is the first scam. Then, since the item was under warranty for 1 year, they started shipping me parts to fix the machine myself? Then, they started telling me, without having looked at the broken machine, that it was because of my generator power. They stated that this machine was sensitive to generator power. No word of this in the Famag paperwork though. So, on the one hand they are blaming my generator because the mixer is 'so sensitive". But on the the other hand, they sent me parts and told me to replace then. Switches, power buttons, the entire control board, safety switches, everything. They literally just told me to do it myself. Crazy. No field service rep. No "take it to a certified tech" and we'll reiburse costs for diagnosis. Then to top it all off, they stated that thet only way to get it serviced under warranty is to ship in back to them for almost $800. Then you have to pay to have it shipped back after they fix it. THis is the biggest scam ever. They try to recoup "free shipping" and return shipping on returns, and they have zero capacity to carry out a warranty plan without shipping a heavy, large item back to them. Pathetic business with shady advertisings who will reip you hard when they get the chance. I am looking at a $4000 loss because the only option is to spend $780 each way to get it to them for warranty work. Total scam. Do not buy a large item from these people. They cannot and will not execute their warranty plan without taking you for hudreds/thousands of dollars. Stay away.


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