Proline Range Hoods Reviews
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PLFI 75536
BUYER BEWARE!
Ever felt snickered? I have—by Proline. When shopping for a new exhaust hood I researched extensively multiple companies. After watching multiple Proline videos and reading dozens of reviews I was impressed with what I determined were innovations that were designed into the Proline hoods that were not incorporated in hoods by other manufacturers. Not only were Proline hoods effective, but they had features built in that would keep them effective and be easy to maintain for years.
Two features sold me on Proline: (1) the ability to remove and clean the squirrel cage blower and (2) removable grease collection trays adjacent to the baffles. It’s easy to design an exhaust hood, but to incorporate features that make cleaning all the grease that will inevitably collect with time and use would be a real advantage.
Long story short, the Proline hood that I ordered (Model PLFI 755.36) has neither of these. As much as all of their videos touted the importance of keeping the blower wheel clean to maintain efficiency, my model does not have this capability. The blower wheel cannot be removed! Having grease collection trays that can be removed and washed in the sink or dishwasher would be a terrific innovation which would ease the tedious, difficult task of removing accumulated grease. But this too is not available on my model!
The explanation by Proline is that the videos are model specific. What you see in one model does not mean that the features are available on all models. (Strange, since the Proline videos such as installation are generalized—to be referred to for all hoods).
I’ve learned this lesson the hard way. BUYER BEWARE. Do not assume that what is promoted in one video applies to all models of their hoods. There are NO signature features of all Proline Hoods. You really cannot know what you’re getting until you take physical delivery or after the hood is installed. And the most irritating omission is the absence of any detailed spec sheets on any model hood that would allow comparisons with other models. This is a real limitation. Are they lazy? Without detailed specs one can only assume what features each model has. Every other manufacturer always includes detailed specifications of each model they make. Not Proline.
Hope this cautionary tale will benefit other shoppers of exhaust hoods!Professional Island range hood
I renovated my kitchen recently, and range hood replacement was my biggest concern. So, I decided to go online and do some research on the best range hoods in the market. Proline Range Hoods received a lot of positive reviews, so I decided to give them a try. I called their customer care to learn more about their range hoods. They were very helpful, answered all my questions, and went further to help me choose the best range hood for my kitchen. Proline Range Hoods delivered the hood on time and the measurements were exactly what I was looking for. I'm happy that I connected with Proline Range Hoods. They have quality products. Highly recommend it to all looking for range hoods.
1200 CFM range hood
I ordered a 1200 CFM range hood for my kitchen reno from this company, and honestly, I was super bummed out about the whole thing. The shipping fees to Canada were insane, so I had it sent to Montana instead. When the hood arrived, I quickly realized it was way too strong for my place and would need costly upgrades to meet building codes. Deciding to return it was a pain too, as the return shipping costs were way more than I expected and not well explained by the company. I tried to work with Proline Range Hoods to cut down on the fees, but they were no help at all. I ended up losing a bunch of cash on return fees, shipping, and exchange rates that I won't ever get back.
Their return policies seem shady to me, like they're trying to make it tough for customers to send stuff back. I'd tell anyone looking to buy from them, especially if you're far from their spot, to think twice.Expensive range hood
I bought a fancy range hood from this company almost four years ago, and it's been a total nightmare. Even though the initial fixes were covered by the warranty, I've had to shell out thousands for parts and repairs since then. I've had to replace things like the heat lamp button, control buttons, motherboard, LED lamps, and fan capacitor. When I asked for help recently, all I got was a lousy 10% discount on a new purchase and no real solutions. They didn't even respond when I mentioned reaching out to the CEO/Owner. Getting a new, decent hood will cost a lot, including moving the duct and redoing the wall outside. Don't bother buying this junky product, their customer service stinks when you actually need help.
