Bought the bike for my wife in 2019 from Electric Bikes in Santa Monica. The company closed the store a few months later, which should have been an early sign of things to come. The rear fender support bracket snapped a couple of months ago as it was parked in our garage. We tried contacting the store owners who still had another store in California. They contacted Raleigh, who first said they'd send the part right out, then went silent. I've filed complaints to no avail but finally got a brief email from Raleigh saying I was out of warranty and try buying an after market bracket. I'll never buy a Raleigh product again. Terrible service and worse communication.