Retro Stage Reviews
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Oversized dress
I actually bought something from this store not too long ago, and even though I checked the measurements on their website, the dress I got ended up being way too big. I was pretty bummed out and annoyed, but I figured I'd give their customer service a shout to see if they could fix things. Turns out, they were super helpful and got back to me right away. They ended up sending me a new dress without charging me anything extra, just had to cover the shipping costs. The new dress got here really quickly and fits perfectly. Despite the hiccup with the first dress, I gotta say, their customer service was top-notch.
Affordable, high-quality dress, excellent fit, confident purchase
I am just so amazed by the quality of the dress I got from this online store! The price was super low so I wasn't sure what to expect, but when I actually got the dress, I was totally impressed by how well it was made. The quality was top-notch and the fit was just spot on. It's not easy to find a dress that fits perfectly, especially when you're ordering online.
Retro-inspired dress purchase
I was a bit frustrated at first with the order backlog, but I have to say, the customer service was really impressive. Retro Stage kept me in the loop about my order status and always got back to me quickly when I reached out with questions. I really liked the personal touch and communication from them.
Five swimsuits order
I bought five swimsuits from this company hoping to give them as gifts, but I only got two of them so far. It's been over two months and the other three swimsuits are nowhere to be seen. I thought the company was in Cyprus, but turns out they're in China, which probably explains the slow shipping. I tried contacting customer service about the missing items, but still haven't heard back. I'm pretty bummed about the lack of communication and how long it's taking to get my full order.
UPDATE FROM 4/13 REVIEW
NOTE - THIS IS COMMENTS I MADE (4/13) VIA ANOTHER REVIEW SITE IN WHICH RETRO STAGE RESPONDS.
UPDATE AS OF 4/19/23 -
These crooks are ridiculous and very ballsy. If you see my post below, "Candy" had responded that I will be issued a refund. What a f...ing LIE! I got an email stating that I will NOT be receiving a refund. I responded quite angrily and then TODAY (4/19/23) I get another email message from "Candy" stating that the package was delivered and therefore there is no refund. WTF is that all about! I responded back. Now they have 'edited' their response below saying I have to come up with video of my package not being delivered or stolen and show proof that I don't have it?! Should I take pictures of my closet?! They say they are "powerless" as to what they can do?! Can't wait to see what the response is. It is so disgraceful to see a company say they will refund you on these review sites to save face and then turn around and tell you that they won't. What a dishonest company. The nerve! The item I purchased was ordered on January 3rd to hopefully get it by the end of the month, which never happened. Then told it is not in stock - but they took my money anyway. Then Waited all through February and part March for this thing to arrive and then it doesn't. I bet the information below is false as I have read other reviews of others having trouble with the same thing. They say below they are willing to work with me and have made their best effort to help me... really? This company has absolutely not made any kind of effort except blame me for this but telling me I put the wrong address, having me file a claim when the carrier says they should be the ones to do so since they sent it and all I am asking from this is my refund that totaled about $70.00. I doubt this will leave the company bankrupt. I will continue to update!What is less than 1 star...?
FYI - COPIED FROM ANOTHER REVIEW SITE WHERE I ADDED MY COMMENTS ON APRIL 13, 2023.
I ordered a jumpsuit via FB, saw that their company ships from California - lie, it's actually China. I discovered this only after I ordered. I purchased the item Jan. 3,2023 and waited a month to reach out to them to find out when I would be getting my item. They email me back telling me the the item is out of stock but will send it to me once it comes in to their warehouse...in China. I purchased the item for an event in late January but the day came and went...so did February. I reached out again and again asking for updates and all they can tell me is that the item was not in stock. I began to request for it to be cancelled and ask for a refund... Here comes the month of March... they tell me that the package was delivered. I didn't receive anything. Today is April 13 and they keep going back and forth with me telling me I must have put the wrong address and that I should be going to the carrier to file a claim because they will not refund me. They did offer to send me another but I declined because it's not April and I have no need for it and I do not want the item anymore and all I want is a refund. They still keep saying that they won't issue one. A BUNCH OF CROOKS. DON'T BUY FROM THEM.
UPDATE AS OF 4/18/23
We continue to go back and forth on this. I have continually explained that the American carrier has no responsibility for a lost or stolen item and I am not able to open a claim. Their suggestion was that I should go back and contact the company and they open a claim because they sent me the package. All this company can do is tell me to open a claim and say they cannot refund me. Some customer person service person by the name of 'Candy' was no help at all. Just saying the same thing over and over again to me as if I'm going to just go away. I'm not. I wish I could send all my correspondence of what has transpired via email because you can't get anyone on the phone because everyone is sleeping right now in China. Don't buy from them. You will be sorry.
Their response to me via this other review site is that they will be issuing me a refund - HA! I'll believe it when I see it! I got an email message this morning stating that will NOT refund me so I will update this accordingly. I have also been offered a discount on another purchase - I will never purchase anything from Retro-Stage. I have learned my lesson from shopping from a Facebook ad. The saga continues.Green Dress
Updated:
It is not possible to make any returns to this company. They will scam you and fob you off, they know exactly how to ... processes to scam you, 100% fraudsters.
Purchased a dress advertised as 95% cotton. Turns out its not 95% cotton but 95% polyester. Tried to return, so contacted their after sales. No response. Tried to contact them on Facebook, no response. Raised a complaint with PayPal, finally after weeks I get a response. Their response is “our advertising is correct you are wrong”. So I send them a photograph of the label, their response “our advertising is correct, the label is wrong”. So I test the fabric to see if its polyester or cotton, its polyester, their response “your test is wrong, the label is wrong, you are wrong our advertising is correct, however you can return it, just send it to this address which will cost more to send to than the purchase was worth”. Clearly, I did not do that. I complained, but they now used the PayPal process to require proof that I post it, you cant appeal or raise an issue or send this to a person to review with PayPal, so guess what, PayPal decides the seller is right.
These people know how to play the system to scam you. I am now fighting to go through the chargeback process as PayPal protection is useless against an organisation that knows how to scam the system.
So to be clear, this is company are just scammers, never buy from them.Retro dresses
I’ve ordered from them a handful of times and this time is the last straw. They always mess up the order. And this time they didn’t deliver 3 out of the 5 dresses. When I tried to tell them I never received them. They basically told me I was a liar and told me to go to my post office.
Yellow 1950s Solid Sweetheart Swing Dress
I was so excited for my Retro Stage dress and petticoat. When I got it, however, I was seriously disappointed. The fabric was extremely cheap with poor hems. I could never wear the dress in public without a shirt underneath because it exposes my chest completely. I’m glad I ordered with plenty of time before my friend’s wedding because I’ll have to find a dress elsewhere.
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Yellow 1950s Solid Sweetheart
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