RunnerInn Reviews

: 9
33% Would buy here again

Spotlight: What are our customers saying?
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A
Ava Malik
Its really great to have something where i can get all shoe brand listed and all offers as well as deals I am buying clothes at start from here but after while i switched to shoes as well. Read on
T
Tom
WARNING - This company steals money from its customers!! I've never before written such a negative review - but this company is the worst I've ever dealt with in terms of customer service. I orde...Read on
R
Rich
The worst of the worst. They shipped the wrong size, made me send six photos of the sneakers (by the way, they were not in pristine condition) and still rejected my return saying it was my mistake ...Read on
K
kt
found shoes that I wanted, for a reasonable price. They arrived 2 days after the longest delivery time that was promised, and there was a 31 CHF duty that I had to pay when they arrived! I would h...Read on
M
Maria Inês Fernandes
left waiting in a queue for HOURS. Last day to refund my money after I cancelled my order and no response, no service, no nothing. Very disappointing indeed. Read on

All reviews (9)

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    Amazing brands in shoes

    Its really great to have something where i can get all shoe brand listed and all offers as well as deals
    I am buying clothes at start from here but after while i switched to shoes as well.

    I got never the ordered shoes, the shop doesn't answer my letters and makes no refunds. Beware to buy here!

    I have not received my order in four
    Weeks

    I agree copy and paste replies no commitment to assist - serious thieves.

    I agree copy and paste replies no commitment to assist - serious thieves.


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    Shoes and Electrolytes

    WARNING - This company steals money from its customers!!
    I've never before written such a negative review - but this company is the worst I've ever dealt with in terms of customer service.
    I ordered a number of items for delivery and they shipped the parcel without paying customs charges (not unusual), but they also failed to correctly declare the contents meaning that I could not collect the box from the local post office.
    Every time I contact 'support' I have a reply from a different person - they tell me that the parcel was delivered (they've said on several dates) and they won't provide proof. They now say that the period to make a claim / complaint has expired so they can't help me - despite contact almost every day.
    So the parcel has been returned to RunnerInn (or TradInn or whoever they are) - proof of the return is attached, but they're keeping (stealing) the money and won't even reply to emails.
    AVOID this company at all costs.


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    Nike Zoom Voltero 16 Sneakers

    The worst of the worst. They shipped the wrong size, made me send six photos of the sneakers (by the way, they were not in pristine condition) and still rejected my return saying it was my mistake that I ordered a 10.5 (I wear a 9.5 and did not order a 10.5). The return shipping was $50 (on a $130 pair of sneakers). Dishonorable customer service. So if you order from them, pray they don't make a mistake. I would never let anyone I care about buy from these crooks.


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    shoes

    found shoes that I wanted, for a reasonable price. They arrived 2 days after the longest delivery time that was promised, and there was a 31 CHF duty that I had to pay when they arrived! I would have purchased someplace else if I had known that the delivery would be so slow and the price was much more. Will not use them again.


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    items

    left waiting in a queue for HOURS. Last day to refund my money after I cancelled my order and no response, no service, no nothing. Very disappointing indeed.


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    Nike shoes

    The delivery person left before I got to the door to get the product. The neighbour told her to wait and that I'm on my way and it's rude to not wait, but she just left. I had a chat with 'Becky' from Runnerinn about this. She took ages to answer each question, didn't provide clear answers, abruptly ended the chat without answering questions and was rude rude rude.


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    New Balance

    Do not buy anything from them. They are NOT in USA and practically impossible to return , unless you agree to pay DHL shipping price, one pair almost $60, also shipping time more than a month from Netherlands, who the hell can just imaging they send product from that far away.


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    6 shirts

    Wish i could give minus 100 as feedback. They are the worst company i ever dealt with online. They list items for sale when most items are not in stock and they don't have them in stock. They lie about delivery day in listing description only to make you order the item. After you place the order the hell starts. They tell you to wait for the item to be shipped from their supplier to their warehouse. They keep delaying the shipping day and blame the supplier for not shipping the item. They blame their man power and tell you they got many orders and you need to wait for your order to be shipped. They blame covid 19. Basically they blame the whole world but they don't blame themself as not having the items in stock. After you wait they tell you to wait more days or delete the item from your order and if you want the item then they tell you to wait 2 3 month for shipping as they don't have the item in stock. If you delete the item from your order they give you other excuses for not shipping your order. I ordered 6 shirts on June 29 and delivery day was July 15-20. Today is July 22 and my order wasn't even shipped yet. Stay away from them like fire. They will only waste your time and make you hell to get your order. Their support is useless. All they do is answer you automated messages or copy paste messages. No one knows anything or give you any answer or update about your order and shipping days

    I have had the same experience! shocking company


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    Polar H10

    Horrible customer service. I would pay a few extra dollars for a more reliable store that is able to respond. I bought an item and it has taken more than a month to arrive. The worst part is to learn that the store "cannot do anything" about it. I could not return the item to get my money back either. Still waiting.


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