souk + SEPIA Reviews
Reviews (7)
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Clothing items during a sale
I recently bought some clothes from that online store everyone's talking about. The shipping took longer than they said it would, which was kinda annoying, but I wasn't in a hurry so it was cool. Eventually, though, weeks turned into months and I started to get a little anxious. Finally, I shot them an email asking about my order. To my surprise, I got a super quick and apologetic response from a customer service rep named Yhen. Yhen not only said sorry for the delay, but also offered to give me some money back for one of my items and a discount code for my next purchase. It was nice to see them own up to the delay and make things right instead of just making excuses. Even though I'm still waiting for my stuff to come in, I gotta say, I'm pretty impressed with the customer service I got.
Multiple items of clothing
I've been a loyal customer of this company for a while now, and honestly, every time I buy something from them, it's been a great experience. I've got a bunch of their clothes and I'm always looking for more because they've got such good quality and cool designs. Even though I've heard some bad stuff about them, I've never had any problems with what I've bought or the customer service. Actually, whenever I wear their stuff, I get tons of compliments, which just makes me trust their brand even more. Just keep in mind that happy customers like me usually don't bother to share their good experiences, so the negative reviews might not tell the whole story.
Online purchase not received
I bought something online recently that never showed up. It was a bummer, but hey, these things happen. What really counts is how it's handled. Even though I didn't get my order, I was pretty impressed by how fast and apologetic the customer service team was. Carla, especially, was super nice and understanding. She not only recognized the problem but also took actions to fix it and make sure I was happy. Businesses aren't perfect, but when they really step up to make things right, it's pretty awesome. I'm grateful for Carla's help and will definitely think about buying from them again in the future.
Hoodie dress purchase
I just got this hoodie dress from the store and man, it was top-notch quality and fit perfectly. Only snag was, I only got half my order at first and the rest was on backorder. So after a couple weeks, I hit them up to check on my stuff and Grace, one of their customer service reps, was right there to help me out. She took care of my worries and made sure the rest of my order would be on its way pronto. Gotta say, I was really happy with how Grace handled everything. Great customer service all around.
Dress
I just bought a dress from this store, and man, let me tell you, the delivery took forever! It felt like waiting for the next season of my favorite TV show. I placed the order back in August and totally forgot about it until I was tracking a different order I made in September. Seriously? Can you please get it together? I really want to support this store, but all these delays and mistakes are making it tough for me to stay loyal.
Multiple orders, satisfaction
I gotta admit, I was actually taken aback by all the bad reviews here. My time using this online store has been nothin' but good. I've ordered lots of stuff for myself and as gifts, and every time I've been super happy with what I got. I think folks might not know that a bunch of things come from China these days, so you gotta get how that works. All in all, I'm satisfied with what I've bought and I'd totally suggest checkin' it out for yourself.
Dress
They respond quick to emails but their items are trash. They purchase items from SheIn, Aliexpress and similar stores and resell is triple the price. Compare for yourself and you will see it. Also, they items take forever to ship. I ordered a dress from them. It received 3 weeks late (because of course they had to order it from China first) and when it got here it looked absolutely nothing like the picture. I was excited about supporting this company because I thought it was a black owned small business but they're really fraudulent. With my bad experience I was unable to leave a review on their page. There's not one bad review there which makes me think that their reviews are paid!
