Spartoo Reviews
Reviews (6)
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Cap purchase
I just got this cap from an online store and I gotta say, I was pleasantly surprised! The price was killer and they even threw in free shipping. Ordering was a breeze, and my package was on its way the same day I clicked buy. When the cap showed up, it was all nicely packed in a little box, and the hat itself was looking fresh. You could tell it was the real deal, not some cheap knockoff. Shipping was quick too, only took about 2.5 days all the way from France to California. I'm super happy with my new cap and the whole experience.
Josef Siebel flats
Very prompt delivery and good prices
Birkenstock sandals - International return process
I recently bought a pair of Birkenstock sandals from this company, but had to return them because they were the wrong width. The whole return process was a mess - turns out I had to send the sandals all the way back to France on my own dime, which was definitely not mentioned on their website. It felt like a shady move on their part, and I was pretty bummed out about the lack of transparency when it comes to their return policy. On top of that, Spartoo has different sites for different countries, making it a pain to find relevant reviews and info. It would be great if they could just straight up tell us where they're based and make their return policy more obvious on the website.
Baby shoes
Be aware before ordering anything, this company does not offer free returns or exchange.
I bought 3 pairs of baby sandals, paid over $100, the cost of shipping from USA to France is over $200. I called customer service for exchange and was offered to sell it on my own and rebuy it, what a great way to conduct the business!Mens Lumberjack Sandals made by Birkenstock in Spain
I bought this pair of sandals fo rmy husband's birtday and they were way too small. I ordered his regular size that he had on his old Milano sandals. whihc is a 45 but thes new ones had his toes hanging out over the shoe.The site states -
ADVICE
Size guide: Take your usual size
Now we are stuck wiht the shoes unless we want to pay a husge shipping fee whihch cost almost as much as the sandals we purchased. I guess the shoes made in Spain run small and this information shoould be provided on the website. I have ordered quite a few pars of Birkenstocks that were made in Germany and their sizing has been consistent. I do not believe I should have to be penalized for the paying of returning an item which was not properly described on the website.Women’s El Naturalista pair of shoes
It is chalenging to shop for shoes on line simly because you’re not able to try them on. It’s pure luck to get it right though.
The pair of shoes I purchased on Spartoo’s website happen to be extremly tight and had to return them. Then I realized Spartoo doesn’t cover return fee nor provides reasonable return shipping fee through the site. Big disapointment that cost me $57!!! TO ALL OUTTHERE: Prior to purchase consider return shipping cost just in case, please.
