Spongelle Reviews
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Luxurious bath products
The bath products I bought were so luxurious and totally exceeded my expectations. The scents were heavenly, and they left my skin feeling super soft and smooth. I was pleasantly surprised by how long the product lasted - I got to use it multiple times before running out. Overall, I'm really happy with my purchase and will definitely be coming back for more in the future.
Christmas gifts order
I bought a whole bunch of Christmas gifts from this company back in November, trying to give my family some nice surprises. But, only some of the stuff I ordered actually showed up on time. When I tried contacting customer service for some help, all they did was point me to tracking websites that said my things had been delivered, even though my security cameras showed otherwise.
Christmas gift order
I ordered a Christmas present for my sister back in November, expecting it to arrive early, but by mid-December it still hadn't shown up! I reached out through chat to try to redirect it, but didn't hear back from anyone. After following up, they assured me they would take care of it, but still no response. The package finally made it to my house, but the customer service experience was less than satisfactory.
Stocking stuffers ordered
I bought stocking stuffers for a bunch of folks, but I gotta say, I was pretty bummed out. It took forever for the order to come, one thing was missing, and the customer service was no help at all - kinda brushed me off. It's super frustrating not getting this fixed.
Extra item in my order
So yeah, I ordered this thing and then they went ahead and added something I didn't even want. Now they're making me foot the bill to send it back! Seriously, biggest bummer ever!
Slow delivery, lack of response
This company is a disaster! I've been waiting on my order for weeks now, and every time I try to reach out to them, it's like I'm talking to a wall. They don't reply to my emails at all, and I'm starting to worry that my order will never come. I even requested a refund, but of course, no response. It's been a whole month since I paid for my order, and I still haven't received anything. It's ridiculous!
Christmas gift order
I just ordered some Christmas gifts and everything seemed great at first with the quick confirmation and shipping. But when I got my order, I was bummed to see that two items were missing, even though they were on the packing slip. I tried reaching out to customer service a few times, but kept getting disconnected. Finally got through on the website's chat and found out the warehouse messed up and the items were actually out of stock. They didn't even let me know or offer a replacement. They said they were swamped with calls because of the inventory issues. The product itself might be good, but the lack of communication and organization really soured the whole experience. The hype didn't match the letdown of my order.
Delayed order shipping
I bought something on November 24th, but it still hasn't been shipped. I've tried reaching out to customer service through email, Facebook, and even phone calls, but no one has gotten back to me. It's frustrating to see that other people are having the same problem, just like the comments on their Facebook page. The lack of communication and slow shipping has really made me disappointed and unhappy with how this whole thing has gone.
Spongelle
I've ordered Spongelle more than once and given as gifts to friends but this last order was a nightmare. It started when I ordered way before Christmas to make sure I had it in time. I noticed it was taking a long time to receive it so I followed up on it and it said it was delivered. Nope. Didn't get it. I notified them and they said they sent it again. I waited and again it took too long. It was supposed to be a 3 day delivery. 11 days now. I checked and someone changed my address in my account. Now before you think it was me think again. What do I gain from doing this? nothing. I contacted them again and I've still not received my order. They aren't even apologizing to me or speaking to me at all. Not good customer service. I should have received follow up from them but nope. They are off my list and I am warning others.
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