Surfdome

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Surfdome

33% Would buy here again

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Spotlight: What are our customers saying?

R
Rodrigue Padera
Once i started buying from here. I just put my finger here for my all surfboarding stuff. along with that, beachwears, water sports wear and lot of garments you find here are totally awesome. var...Read on
C
Christina Chang
I ordered a surfboard. It arrived on time but when I opened it, I realized it was damaged. I sent a message to customer service right away with photos. It took them a week to respond. They offe...Read on
A
A J
Brand new customer to surfdome, I returned an item amounting to 36.00 on the 25th March 2021, it was received on the 27th March 2021, it has now been 11 days and still no refund, I haven't even rec...Read on
M
Max
No customer support available at anytime. Very dissatisfied with my purchase, I can't even return it, even if Surfdome was actually promising I could. Do not purchase at surfdome for any reason, ...Read on
K
Kelley
Their exchange policy is ridiculous! Bought a pair of Birkenstock’s that were too big and want to exchange them for a smaller sized & they don’t do exchanges. $15 to get the shoes to me and $...Read on

All reviews (6)

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    Would buy here again
    Overall

    Premium quality surfboards.period

    Once i started buying from here. I just put my finger here for my all surfboarding stuff. along with that, beachwears, water sports wear and lot of garments you find here are totally awesome.
    variety is fun to be checked out.
    quality never disspoints, so far. totally recommend this place for surfbaorders, beach persons and other aspirants for water sports.


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    Surfboard

    I ordered a surfboard. It arrived on time but when I opened it, I realized it was damaged.

    I sent a message to customer service right away with photos. It took them a week to respond. They offered me a discount or return + refund.

    I asked for a return + refund and no response. It’s been over 2 weeks. I’m appalled by their lack of response.

    I’d be extremely cautious purchasing a higher priced item here unless you have the money to ....


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    2 x Adidas Shmoo hoodie

    Brand new customer to surfdome, I returned an item amounting to 36.00 on the 25th March 2021, it was received on the 27th March 2021, it has now been 11 days and still no refund, I haven't even received an email confirming delivery or refund on its way etc. Desperately trying to retrieve my money with no replies to the contact email on the surfdome website, shocking experience.


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    Would buy here again
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    Surfboard

    No customer support available at anytime.
    Very dissatisfied with my purchase, I can't even return it, even if Surfdome was actually promising I could.
    Do not purchase at surfdome for any reason, this is an absolute scam.


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    Birkenstocks

    Their exchange policy is ridiculous! Bought a pair of Birkenstock’s that were too big and want to exchange them for a smaller sized & they don’t do exchanges. $15 to get the shoes to me and $21 to return them. Went to Nordstrom’s instead and had wonderful customer service!


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    Would buy here again
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    Oakley Sunglasses

    I ordered a pair of Oakley sunglasses and Surfdom sent the package via FedEx. The package was held and needed information from Surfdom. I sent 3 e-mails and called 3 times. None of the e-mails were responded to and each time I called I was on hold for 15-30 minutes. When I spoke to a representative they told me they would contact FedEx to resolve. From my chair, they took no action with FedEx. I am expecting FedEx to return the package to the sender and I am not sure I will be reimbursed my purchase price back from the company. Be very careful doing business with this company.

    Did you ever get your sunglasses ?? I ordered some Oakley's too and received a notification from Fed EX about some drop ball certification. Called Surfdome they said the warehouse will be handling it. Still no response, I'm going to contact my credit card and report fraud soon.


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