Surfdome Reviews USA 2023

Surfdome

Surfing is one of the activities that we can engage in when we want to have fun. There are many types of surfaces we can surf on including water, ice, and mountain slopes among others. However, it is not possible to surf with everyday clothing. You will have to get the right gear and equipment. One of the platforms you could patronize when you want to get gear and equipment for surfing is Surfdome. However, we suggest that you read customer reviews about Surfdome here to know what other customers are saying about them before you patronize them.

About Surfdome.

Surfdome is based in the UK. It is Europe’s leading online destination for surfing, snow, and skating. It was created in 2005 and now they claim to have more than 33,000 customers and in 2016, they delivered more than 1,200,000 parcels worldwide. They take good care of the environment and in 2016 they eliminated 14 tons from their supply chain. They replaced bubble wrap with more widely recycled materials such as packing paper and gummed tape. Moreover, they are also proud sponsors of 2-minute Beach Clean and The Plastic Project who are raising awareness for their specific environmental causes. Surfdome was established to meet the surfing needs of fun-loving people who want to surf with the right gear. They sell quality products from reliable brands. Surfdome strives to provide its products at affordable prices while maintaining a customer service department to attend to customers’ needs.

Products and Services.

Surfdome offers over 300 brands with a wide selection of streetwear, footwear, clothing, and accessories as well as winter sports equipment at competitive prices. Products of Surfdome include footwear, clothing and accessories, and equipment for men, women, and children who want to surf, ski, skate or engage in other outdoor activities. Some of their products include Snowboard Goggles, Snowboard Helmets, Snowboards, Stand Up Paddles, Roof Racks, Wetsuits, and Skateboard among others. All products purchased from Surfdome carry the full manufacturer warranty unless sold as a “no warranty” item. However, special circumstances arise in the event the manufacturer is no longer in business, Surfdome will review the customer’s claim and at their discretion help to provide an equitable solution. Payment methods accepted by Surfdome include; debit or credit cards, PayPal, or Klarna. Surfdome offers safe deliveries at low costs. For all orders above $100, they offer free shipping. Customers have 30 days from the date the goods were received to return for a refund in case of any dissatisfaction. For alternative sizes, you will need to place a new order. Refunds are not possible for goods that have been worn, washed, not in original condition, or tags removed. For any inquiries contact their support team on 1800037420 or email them on their website.

Reviews, complaints & experiences Write a review

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Spotlight: What are our customers saying?

Rodrigue Padera 4 years ago

Once i started buying from here. I just put my finger here for my all surfboarding stuff. along with that, beachwears, water sports wear and lot of garments you find here are totally awesome. var...Read on

Christina Chang 7 months ago

I ordered a surfboard. It arrived on time but when I opened it, I realized it was damaged. I sent a message to customer service right away with photos. It took them a week to respond. They offe...Read on

A J 23 months ago

Brand new customer to surfdome, I returned an item amounting to 36.00 on the 25th March 2021, it was received on the 27th March 2021, it has now been 11 days and still no refund, I haven't even rec...Read on

Max 3 years ago

No customer support available at anytime. Very dissatisfied with my purchase, I can't even return it, even if Surfdome was actually promising I could. Do not purchase at surfdome for any reason, ...Read on

Kelley 3 years ago

Their exchange policy is ridiculous! Bought a pair of Birkenstock’s that were too big and want to exchange them for a smaller sized & they don’t do exchanges. $15 to get the shoes to me and $...Read on

All reviews (6)

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Would buy here again
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Premium quality surfboards.period
Once i started buying from here. I just put my finger here for my all surfboarding stuff. along with that, beachwears, water sports wear and lot of garments you find here are totally awesome.
variety is fun to be checked out.
quality never disspoints, so far. totally recommend this place for surfbaorders, beach persons and other aspirants for water sports.
R
Rodrigue Padera 4 years ago
334 0
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Ordering
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Would buy here again
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Surfboard
I ordered a surfboard. It arrived on time but when I opened it, I realized it was damaged.

I sent a message to customer service right away with photos. It took them a week to respond. They offered me a discount or return + refund.

I asked for a return + refund and no response. It’s been over 2 weeks. I’m appalled by their lack of response.

I’d be extremely cautious purchasing a higher priced item here unless you have the money to ....
C
Christina Chang 7 months ago
45 0
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Would buy here again
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Would buy here again
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2 x Adidas Shmoo hoodie
Brand new customer to surfdome, I returned an item amounting to 36.00 on the 25th March 2021, it was received on the 27th March 2021, it has now been 11 days and still no refund, I haven't even received an email confirming delivery or refund on its way etc. Desperately trying to retrieve my money with no replies to the contact email on the surfdome website, shocking experience.
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A J 23 months ago
201 0
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Would buy here again
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Surfboard
No customer support available at anytime.
Very dissatisfied with my purchase, I can't even return it, even if Surfdome was actually promising I could.
Do not purchase at surfdome for any reason, this is an absolute scam.
M
Max 3 years ago
226 0
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Birkenstocks
Their exchange policy is ridiculous! Bought a pair of Birkenstock’s that were too big and want to exchange them for a smaller sized & they don’t do exchanges. $15 to get the shoes to me and $21 to return them. Went to Nordstrom’s instead and had wonderful customer service!
K
Kelley 3 years ago
288 0
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Oakley Sunglasses
I ordered a pair of Oakley sunglasses and Surfdom sent the package via FedEx. The package was held and needed information from Surfdom. I sent 3 e-mails and called 3 times. None of the e-mails were responded to and each time I called I was on hold for 15-30 minutes. When I spoke to a representative they told me they would contact FedEx to resolve. From my chair, they took no action with FedEx. I am expecting FedEx to return the package to the sender and I am not sure I will be reimbursed my purchase price back from the company. Be very careful doing business with this company.
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Greg Fiato 3 years ago
293 1
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Did you ever get your sunglasses ?? I ordered some Oakley's too and received a notification from Fed EX about some drop ball certification. Called Surfdome they said the warehouse will be handling it. Still no response, I'm going to contact my credit card and report fraud soon.
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Michael Lissade
3 years ago

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Surfdome

Reviews, complaints & experiences

Overall

33% Would buy here again

Spotlight: What are our customers saying?

No reviews yet!

Premium quality surfboards.period

Surfboard

2 x Adidas Shmoo hoodie

Surfboard

Birkenstocks

Oakley Sunglasses

Surfdome