The Irish Store Reviews

: 5
0% Would buy here again

Spotlight: What are our customers saying?
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R
Rosemary Sparks
Horrible customer service. I ordered a hat just prior to Christmas, and have not received any indication if they received the order...but my money for it has been taken. All I wanted was some ackno...Read on
A
Ann-Marie Murphy
Poor Customer Service: My complaint has to do with the delivery process. I ordered a basket from the USA to be delivered in Ireland. I gave them the full address and they changed the air code duri...Read on
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Matthew Corbett
I ordered a sweater for my mother but never received a confirmation email and costumer service never responded to my emails.Read on
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C. Owens
The sweater dresses were advertised as being made of "super soft merino" yarn. "Super Soft" merino yarn is well-known for its non-itchy, luxuriously soft feel compared to other...Read on
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Rich Claar
Ordered an item around Valentines Day for someone' birthday in late March. I received an email saying my items shipped. 2 weeks later it turns out one of the items did not ship and was on back or...Read on

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    newsboy hat

    Horrible customer service. I ordered a hat just prior to Christmas, and have not received any indication if they received the order...but my money for it has been taken. All I wanted was some acknowledgment, and if they can't fill the order, I want the cash returned to my account. Today is 1/9, and so far I still have heard nothing. I will never order from them again.


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    Hamper

    Poor Customer Service:
    My complaint has to do with the delivery process. I ordered a basket from the USA to be delivered in Ireland. I gave them the full address and they changed the air code during the shipping process. The hamper was delivered to someone in a nearby village who insisted it was his. He refused to give it to her.

    My cousin had to argue and prove it was meant for her. She had no idea that I had sent her a Hamper for Christmas. Customer Service would not tell her who it came from only that it was coming from the States. What was meant to be a joyful Christmas surprise turned out to be nothing but aggravation. The least expected was an apology from their customer service department

    When I reached out to Customer Service for the Irish store I received a trite standard response… thank you for shopping with us.

    This transaction cause more aggravation for my cousin and for myself but I will not be using the Irish store in the future.


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    Sweater

    I ordered a sweater for my mother but never received a confirmation email and costumer service never responded to my emails.


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    Two Irish sweater dresses

    The sweater dresses were advertised as being made of "super soft merino" yarn. "Super Soft" merino yarn is well-known for its non-itchy, luxuriously soft feel compared to other merino wool yarn. I have purchased many Super Soft merino wool garments made by Aran Woollen Mills (and other Irish garment manufacturers). However, the Irish Store sweater dresses are neither non-itchy, nor otherwise soft (but the knitting appears to be fairly good; hence, the two stars). It is not lost on me that their ad listing does not capitalize the first "S" on "super" or "soft" merino yarn - perhaps hoping for an interpretation of their subjective opinion of softness - bad marketing decision...


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    Several items

    Ordered an item around Valentines Day for someone' birthday in late March. I received an email saying my items shipped. 2 weeks later it turns out one of the items did not ship and was on back order. It is now March 19th and still no word. Terrible service....


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