The North Face Reviews

: 20
40% Would buy here again

Most relevant positive review

  2024-03-22
Outdoor shoes purchase
When it comes to buying outdoor shoes, I definitely recommend going to the store instead of shopp...Read on
Renner

Most relevant negative review

  2024-03-28
Borealis backpack purchase
I just bought a Borealis backpack online for my big trip abroad. The website said it would take 1...Read on
Ramiro

Review with most votes

  2023-01-30
Reliable and High-Quality Outd
As a client of The North Face, I have had nothing but positive experiences with the company. Thei...Read on
Simone DuBuque

Reviews (20)

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    Outdoor shoes purchase

    When it comes to buying outdoor shoes, I definitely recommend going to the store instead of shopping online. Even if the size is right, the fit and comfort really depend on how the boots are designed. It's risky to just buy shoes online without trying them on first, because you might not like how they feel. I learned this the hard way when I bought outdoor shoes online and they didn't fit right. Luckily, the brand had a good return policy, so I was able to exchange them for a bigger size and avoid being stuck with uncomfortable shoes.<br><br>Also, the brand's products are top quality. They're one of the best outdoor brands when it comes to durability and performance. But, keep in mind that this quality comes with a higher price tag. So, while the products are great, be prepared to pay a little more for that superior quality.


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    Reliable and High-Quality Outdoor Gear

    As a client of The North Face, I have had nothing but positive experiences with the company. Their online store is easy to navigate and they have a wide selection of products to choose from. Their clothing and gear is high-quality and durable, making it perfect for outdoor activities. I particularly appreciate the attention to detail in their designs and the functionality of their products.

    I have also had great experiences with their customer service team. They are always responsive and helpful, and they go above and beyond to ensure that I am satisfied with my purchase.

    Overall, I highly recommend The North Face for anyone in need of reliable and high-quality outdoor gear.


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    Expensive but great quality

    I can't believe some people don't like this place! Yeah, the prices are a bit high, but you know, you usually get what you pay for, right? You can definitely tell the quality difference with this stuff. And if you're getting hiking boots or a snow jacket, you gotta invest in the good stuff so you don't freeze out there. But for a regular t-shirt or something, you might be able to find a cheaper option elsewhere. Personally, I think it's worth splurging a bit for top-notch items that will last a lifetime.


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    Rugged outdoor clothes

    I usually love shopping from this brand for all my outdoor trips, but man, I was so bummed to hear about their recent policies. As a person of color from the UK, I felt really let down by how they were treating their customers. So I said, forget that, and decided to check out Columbia instead. Let me tell you, they have been absolutely fantastic and super welcoming. It's like a breath of fresh air compared to that other brand we won't mention.


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    Lungern Padded Jacket

    I bought the Lungern Padded Jacket for my trip, but on the second day, I got soaked because the arm seams and front chest pocket were leaking. I was really disappointed with the quality of the jacket because it ruined my whole holiday and I was uncomfortable all day. Luckily, the store gave me a full refund, but I won't be buying any more expensive jackets from them.


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    Borealis backpack purchase

    I just bought a Borealis backpack online for my big trip abroad. The website said it would take 12 days to get to me, so I ordered it early. But now it's been over three weeks and I still haven't heard anything about my order. The tracking info still says it's been "Awaiting Carrier Pickup" for the past six days.


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    Outdoor Jacket

    I just bought this awesome outdoor jacket from your store and man, let me tell you, it's top-notch! This thing has been keeping me cozy and dry on all my hiking adventures, even when the weather gets tough. The design is seriously on point with all those little extras like the pockets and zippers that make it super practical. I gotta say, I'm really happy with my purchase. Thanks, y'all!


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    Refunded waterproof jacket

    I just had to return this waterproof jacket I got from this company and they refunded me under the warranty after a couple of months. But, honestly, I felt kinda unappreciated as a customer because they didn't apologize or offer to replace it or even give me a discount to get a new one. The customer service people didn't seem all that interested and just sent me back to the warranty folks. I had really high hopes for this fancy brand, but I gotta say, I was pretty let down by how they handled things.


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    Overpriced sweatshirts

    I got this sweatshirt that was made in Mexico. It's nothing too exciting, just your average sweatshirt. A bit thicker than those cheap ones you find, but honestly, not really worth the steep price for a logo that's not even that cool anymore. Nowadays, people aren't really into big logos on their clothes. I only wear it because it was a gift, otherwise, I wouldn't be splurging on just a basic, overpriced sweatshirt.


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    Winter jacket

    I just bought a winter jacket from this store to keep me warm in the cold weather. But the courier messed up and lost my package before I got it. I didn't tell them to leave it anywhere and now the store won't send me a new one or give me a refund. Their customer service has been terrible – no help at all in fixing things or making up for my lost order. I'm stuck without my jacket and pretty let down by how unprofessional and uncaring this company is.


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    Outdoor jacket

    As someone who loves the outdoors, I was looking for a tough jacket for my next adventures. I thought I'd try out a jacket from this company, but I was pretty let down. They tried to raise prices based on social issues, and that just didn't sit right with me. Every customer should be treated with respect, no matter what they look like. Businesses should focus on quality and service, not on spreading hate or causing problems.


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    Arctic Parka

    I bought this ridiculously expensive Arctic Parka coat that doesn't even keep me warm! And to top it all off, it stinks when it gets wet. I tried to return it, but The North Face wouldn't even give me the time of day. They're a terrible company, tricking people into buying stuff that's not even worth it! I'm warning everyone I know to stay away from that place.


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    Jacket for nephew

    I bought this awesome jacket for my nephew and he absolutely loved it! But when I washed it like the tag instructed, it shrunk so much that it no longer kept him warm. I reached out to customer service for help, but they wouldn't assist me in fixing the issue - not cool! They really need to improve the quality of their products, especially for kids. They should at least offer me a voucher or something!


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    First time order - Jacket for weekend use

    I ordered a jacket for the weekend and paid extra for faster shipping, but I was bummed with how long it took to arrive. They said it would come in 11 days, but that was longer than I thought. I really needed the jacket for the weekend, but it didn't show up in time.


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    Hiking jacket

    I was really let down by how your company isn't promoting unity and equality. It seems like you're just making things more divided and exclusive. It's sad to see a brand that's all about outdoor fun supporting such discrimination. I really hope you think about changing your ways and start being more inclusive and accepting in everything your business does.


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    Customer service and online shopping experience

    My recent experience with the customer service and online shopping at this store was really disappointing. I had a bunch of problems with their warranty process and the whole online shopping experience just didn't cut it for me. Even though they say they'll back up their products, trying to get a defective item replaced was a real pain. So, I won't be thinking about buying from them again anytime soon.


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