TKEES Reviews
Reviews (21)
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Wrong Size Sandals
I gotta say, I messed up when I placed my order here. At first, I got the wrong size sandals and left a bad review. But when I contacted customer service, they fixed it right away. They're not just sending me the right size, but they're letting me keep the wrong ones, which I'll give to my niece. Turns out, the sizing is in US sizes, not UK like I thought, so that's on me for not checking first. Really grateful to Tkees for how fast they handled it and for being so helpful.
High quality clothing orders
I've been buying stuff from this brand for a while and the clothes are great, but lately their shipping has been a letdown. Two times now my orders have sat for over three weeks without shipping, even though they took my money when I ordered. It's got me worried about their finances and it's super annoying as a customer.
Sandals didn't fit
I got these awesome sandals, but they ended up being too small. I returned them and even left a review, but they never even posted it! Plus, it's taking forever for them to refund my money and I can only communicate with them through email. It's really frustrating and not cool at all.
Sandals
I recently bought a pair of sandals from this company, and let me tell you, their customer service was a major letdown. It was a pain to even get in touch with someone for help, and when I finally did, they were no help at all and didn't even say sorry. Dealing with them was a headache, especially when I was trying to fix an issue with my order. And to top it off, the return policy is misleading when you buy through third-party sellers.
Overhyped but disappointing purchase
I was so stoked about these sandals! They seemed super cute and cozy on the website. But man, real life was a letdown. It took forever for them to arrive, and they showed up late right before my vacation. Plus, when I reached out for help, customer service was nowhere to be found. The color was all wrong, and even though I went up a size, they were way too small. What a bummer of an experience all around.
Recent sandal purchase
A few weeks back, I made the mistake of buying a pair of sandals from this company. Let me tell you, it was a total disaster. A bunch of us tried to get in touch with them on their social media, asking nicely about our orders. But instead of handling it like a grown-up business, they just deleted all our comments. Can you believe it? It's like dealing with a bunch of kids who can't take any criticism. I'm shocked that a company could be so bad at customer service.
Misleading sizing, poor quality
What a bummer! The size was totally wrong and the quality was really low. It's like they didn't even bother to double-check before shipping it out. And customer service? Forget about it - it feels like talking to a brick wall. Do yourself a favor and stay away from this mess. No wonder they're trying to cover up their mistakes by disabling comments on social media.
Delayed Sandal Order
I ordered some sandals from this company a few months back and it turned into a total nightmare. I had to wait for weeks without getting any updates on my order, so I decided to contact customer service. All I got were excuses about "warehouse issues." They offered me a measly 20% discount to keep waiting, and I somehow agreed to it. But then a few more weeks passed with no progress, so I asked to cancel my order. Even after multiple requests, they kept telling me it would ship "next week." I tried to cancel for the third time, and finally, today they shipped my order. The customer service was a mess, and I'm just so disappointed with the whole experience.
Late order
I ordered my stuff a while back, but it still hasn't arrived! I've been sending them emails, but they haven't given me any updates! I just really want to know when my order will be here!
Purchased items for Christmas gifts
I ordered some stuff back in November thinking they'd make great Christmas gifts, but man, they still haven't even been sent out yet. Customer service ain't been much help at all, just giving me vague answers without giving me a straight answer on when I can expect my goodies. The order confirmation email said it would be shipped out in 2-3 days using DHL, but that ain't happened yet. The lack of communication and this delay in shipping is driving me crazy, especially since I dropped a good chunk of change on these gifts.
Return disaster
Man, this company is the absolute worst when it comes to returns. They make it so difficult, it's ridiculous. First, you have to shoot them an email to get the green light, then they send you this code you have to slap on your return package. And get this - you gotta do it all super quick or too bad for you. Plus, you gotta foot the bill for postage, which cost me £20 just to ship some stupid flip flops back from the UK. And to top it off? They claimed they never got my return and I lost out on £100. It's like banging your head against a wall trying to get any kind of response from them. Steer clear of this place at all costs!
Fake DHL tracking, no order shipped
Oh my gosh, steer clear of ordering from this place! I was super hyped to receive my package, but it was a total letdown - all fake! They gave me a bogus DHL tracking number and when I tried to track it on the actual DHL site, it wasn't even real! I had to bug them twice to get answers about my order, and they still hadn't shipped it from April to June. Today, I had to go through the hassle of filing a chargeback since this place is nothing but a scam!
Sandal Purchase
I bought some sandals online not too long ago, and man, it was a total bummer. The whole thing was a mess - delays, no communication. Placed my order in January and just ended up waiting forever with no idea what was going on. Finally had to hit up customer service, and let me tell ya, it wasn't good. They only offered a discount or a refund, which was a letdown. The company was so bad at keeping things clear and being upfront, it was super frustrating. I felt like they were jerking me around and I was left feeling pretty down about it. It's just really disappointing to see a company taking orders when they don't even have the stuff ready to ship out.
