Tory Burch Reviews
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Handbag purchase
I just bought a handbag from this company and I have to say, I was really impressed with the whole process. Even though I saw some bad reviews after I ordered, everything went super smoothly. I got an email confirming my order, and both items were shipped quickly. I got my first order in just a couple of days. The handbag I got was even better than I expected in terms of looks and quality, although I was bummed it didn't come with a dust bag. But when I contacted the company about it, they were happy to send me one without any trouble. The same great customer service came through when I got my second order quickly too. Overall, I'm really happy with my purchases and the service I got.
Personal shopping assistance from Matthew
I've been talking to this guy Matthew from the store since December 2023 and man, let me tell you, his customer service skills are off the charts. He's always going the extra mile to help me out with anything I need. Whether it's answering my questions super fast or giving me personalized recommendations, Matthew really knows how to make shopping fun and easy. I'm definitely sticking with him for all my future purchases because he's just that good at what he does.
Luxurious and high-quality products
Every time I go shopping at this place, whether it's online or in person, I'm always impressed by how great their products are. The customer service is amazing, the online reps and salespeople in-store are always super respectful and professional. Dealing with returns is easy too, which really adds to the whole shopping experience. The store itself is gorgeous and just oozes luxury. I've never been let down by anything I've bought from this brand.
Gift purchase
I went to the store the other day to buy some gifts for my fam. I'm really into fashion, so I love it when the salespeople know their stuff and are super helpful. Luckily, the person helping me was not only knowledgeable about the products but also super patient with all my questions. Their expertise and professionalism made shopping a breeze. I would totally suggest this store to anyone who wants top-notch service and great products.
Order for a bag
I ordered a bag but never got it. I've tried to fix things by contacting them many times, but the shipping company messed up and the bag never arrived. I'm pretty bummed about the terrible communication and help from the customer service folks. Now I'm just waiting around for my refund, which seems to be taking forever.
Got a purse
I ordered this purse online and when it finally got here, guess what? Empty box! Can you believe it? So of course I had to deal with customer service, making phone calls, sending evidence, filling out forms... ugh, what a nightmare. It felt like it took FOREVER to finally get my money back. I even had to pull out the big guns and threaten legal action before they moved. Two whole months later! And all they could say was "Sorry for the inconvenience." Like, seriously?! 😠
Return of item I didn’t purchases back to Tory Burch
I returned a Tory Burch T-Shirt dress $258 back to the NorthPark Mall store today it was accidentally put in my bag with my purchases. I informed the manager on duty what had happened , she took the dress out the bag ask me did I want the bag back, But never said Thank You for returning the dress.
How many customer would have returned that dress ? HonestlyFast shipping, helpful customer service, easy return process
The service at this store is amazing. They shipped my item super fast, and when I had questions, the customer service team was really nice and helpful, and even gave me some handy tips. They also helped me out with a return, making everything super easy and stress-free. I was really impressed with how simple it was to get a refund for the item.
tfuykgj
I returned a Tory Burch T-Shirt dress $258 back to the NorthPark Mall store today it was accidentally put in my bag with my purchases. ICustomer -support- number +1.8.0.5.7.0.6.7.4.6.6
phone number +1.805.706.7466
Customer service helpline ...no. +1.8.0.5.7.0.6.7.4.6.6 informed the manager on duty what had happened , she tookFavorite point
Always admire of their qualities and wonderful offers time to time.
Some times almost like free.
Quality products ,great colors and affordable price means Tory Burch.
Deliveries never been delayed in last nine years.
What more any one can expect from a seller, no issue of return or exchange.I want my stuff I bought
I want what I bought as well. Total fraud to the tune of 163 and change
Bought two bags.
I got two bags and now I gotta take 'em back for fixing 'cause the handles are already falling apart. Such a rip-off for the price I paid.
Belt bag purchase
I just bought a belt bag online and it was a total letdown. The shipping company claimed they delivered it, but they gave it to the wrong person at the place it was supposed to go. And to top it off, Tory Burch doesn't even make you sign for your packages, so it's super easy for stuff to disappear with no consequences. This whole lack of security and reliability has really shaken my confidence in their online service, so I won't be buying anything from them again.
Misplaced delivery
I recently had a pretty annoying experience with my order being sent to the wrong place by VEHO, the delivery company this company uses. I contacted customer service about it and they basically shrugged it off, saying they weren't responsible for lost or misplaced deliveries. It was so frustrating and disappointing. Not only did I not get my order, but they also refused to give me a refund for the mistake. The customer service I received totally sucked, and I'm really let down by how they handled things. I definitely won't be shopping with this company again.
Order for a bag
I just gotta say, ordering this bag online has turned into a nightmare. I placed my order on December 31st, expecting it to arrive by January 17th. But the delivery date just kept jumping around, totally messing with my head. I tried reaching out to customer service a bunch of times, but they couldn't give me a straight answer or fix the problem. In the end, my order got cancelled. Now I'm sitting here, still waiting for my refund. This whole thing has been a major letdown, and I'm definitely not giving them any more business.
Travel flats purchase
I just bought these travel flats from this brand, and man, am I disappointed! When I got the shoes, I could immediately see that the stitching was all off and the soles were glued on all wonky. I reached out to customer service, sent them pics of the mess, but they didn't handle it too well. It was a whole ordeal trying to get FedEx to pick up the shoes for return, they kept missing the scheduled pick-up. After so many calls and emails, I finally got the shoes sent back. But man, the lack of responsibility and professionalism from the customer service team was a major letdown.
Hand bag purchase
My first time ordering from them totally sucked. I bought a handbag online, but it never showed up. They said it was delivered, but the signature they had on file wasn't mine, my family's or anyone I recognized. When I contacted customer service about it, they wouldn't even look into it or give me a refund or send a new package. It was just a bad experience all around.
Gift from my daughter
My daughter got me a gift from that store for Christmas, but then somebody went and swiped the package right off my doorstep! When I called customer service for help, they were no help at all and just told me to deal with my bank. I'm really let down and definitely ain't gonna be shopping there no more.
cute sandals
I got these really adorable sandals online, but it seriously took ages for them to arrive! The person I talked to in customer service was pretty rude and didn't do much to assist me. Hopefully, they step up their game and start getting everyone's orders out on time!
Christmas gift purchase
I recently bought a Christmas present on December 15th with a promised delivery of 2-3 working days. Sadly, the item hasn't been sent out yet, and I missed the Christmas deadline. I contacted customer service and was told I'd get a call back, but never heard from them. This isn't the first time this happened - a similar thing occurred in February 2022, causing me to miss Valentine's Day too. With the high prices of items from this brand, you'd expect better service and delivery. I'm really let down and won't be ordering from them again. It's disappointing to see many other negative reviews with the same complaints, yet it seems like they aren't doing much to fix these issues.
i wish i had scene these responces first.
LOOKS LIKE I'VE BEEN SCAMED