TUMI Reviews
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TUMI suitcase purchase
I bought this suitcase ten years ago and it's been my go-to for traveling ever since. But on my recent trip to Turkey, the zipper started acting up. I was still able to use it, but it was clear it needed fixing. I went to the store on Regent Street in London to see if they could help. The folks there were super helpful and sent my suitcase off to Germany for repairs. I got an email today saying it's all fixed up and will be delivered to my house by UPS. Best part? It didn't cost me a thing. TUMI really impressed me with their awesome customer service and the fact that they fixed it up for free. I'll definitely recommend TUMI to anyone looking for top-notch luggage and great service.
Useful products
I picked a briefcase from best seller from TUMI, last week.Its black color ,soft wheels ,easy to carry , perfect place provided for laptops,office files and few pair of clothes as well .Digital lock, 24 liter .My concern is weight of this briefcase is comparatively little heavier which is approx six lbs, because a sixteen plus inch bags weight should be around four to five lbs maximum.
Additional feature add a bag on top is really useful feature.Price wise affordable, can't say cheaper but acceptable.
I found it comfortable for frequently travelling
Two three days stay stuff can be managed under this setting .Durable bag with great after-sales service
I bought this bag from a store some time ago, and after using it a lot, the wheels ended up breaking. I contacted customer service, and they were really helpful. They fixed the wheels for free under warranty, and they did it super fast. It's this kind of service that makes me want to keep coming back as a loyal customer.
Luggage purchase
The service at this store was amazing! This sales guy, Edwin Correa, went above and beyond for me. He really knew his stuff and helped me pick out the best luggage for my trip. Edwin was super professional and made shopping a breeze. I can't thank him enough. If you go to this store, definitely ask for Edwin!
Persia crossbody bag with faulty zipper
I bought this Persia crossbody bag from your store not too long ago, but ran into a problem right off the bat - the zipper got stuck. I tried reaching out to your customer service team through WhatsApp and even sent a video to show them what was going on. But I never heard back. Eventually, I sent an email and got a quick response, but was told to open a repair ticket. Since the bag was brand new, I asked for a replacement, but it took a few days before I was given a return label. I have a trip coming up and I was hoping to use this bag for it, so I'm feeling pretty disappointed right now.
Luggage monogram replacement
I went to the store with my dirty old bags and got the monograms replaced. They looked so fresh and new afterwards.
Wheeled Briefcase Replacement Screw
The telescopic handle screw on my wheeled briefcase went missing, but TUMI's customer service really pulled through and sent me a replacement part super fast, no problems at all. I'm really impressed with how quickly they responded and how well everything was handled. Thank you so much!
