US-Mattress Reviews
Reviews (16)
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A Positive Experience with US-Mattress.com
I have been a customer of US-Mattress.com for several years now and have always had a positive experience with the company. The website is easy to navigate and they have a wide selection of mattresses to choose from. I have purchased several mattresses from them, including a memory foam mattress and a hybrid mattress, and have been very pleased with both.
One of the things I appreciate most about US-Mattress.com is their fast and efficient shipping. I have never had to wait long for my mattress to arrive and the delivery team has always been professional and courteous. I also appreciate that they offer a 120-night sleep trial, so I can make sure I am completely satisfied with my purchase before making a final decision.
In addition to the great products and service, US-Mattress.com also offers competitive prices. I have done some comparison shopping and have found that their prices are often lower than other online mattress retailers.
Overall, I highly recommend US-Mattress.com for anyone in the market for a new mattress. They have a great selection of products, fast and efficient shipping, and competitive prices.Mattress purchase
The website was super easy to use and had all the deets I needed about the mattress I was eyeing. The video tour was surprisingly helpful, and I liked checking out the detailed diagram that broke down how the mattress was put together. Understanding what materials were used in each layer and how firm the mattress was gonna be really helped me figure out if it was the right pick for me. Plus, the return policy was a huge selling point for me, especially since I've dealt with non-returnable mattresses before. Fingers crossed that this time around will be a success and prove that third time's the charm!
Second mattress purchase
We just bought our second mattress from US-Mattress and had a really great experience again. This time, we chatted online with a Sales Rep named Cooper who was super helpful. He helped us find a mattress similar to our old one and even matched the price so we could save money. We were really impressed by Cooper's customer service and how he paid attention to all the little details. This kind of service is why we keep going back to US-Mattress for all our bedding stuff. Thanks, Cooper, for making our shopping experience easy and hassle-free.
Mattress Upgrade
I've been buying from US-Mattress for a while now, and I just got a new mattress upgrade. Trevor, the guy I talked to, really knew his stuff about the new models and helped me pick out the perfect one for what I needed. He was super nice and gave me great customer service from start to finish. Plus, they stuck to their promise to give me the best price around, so I knew I was getting a good deal. I'm really happy with my purchase and would definitely suggest US-Mattress to anyone in the market for a solid mattress and great service.
King size mattress
I just got myself a King size mattress from US-Mattress and wow, I gotta say, I'm super impressed with how comfy and high-quality it is. The customer service rep I chatted with really knew their stuff and guided me through choosing between a Plush and Firm mattress, giving me detailed explanations of each. Ordering was easy peasy and the prices were competitive. They delivered it quickly and the team set it up like pros. I'm really happy with my purchase and definitely recommend US-Mattress to anyone looking for a new mattress.
New Mattress Purchase
I recently bought a new mattress and the dude assisting me, who I'll just refer to as Cool Guy, asked me a bunch of really good questions that helped clear up my confusion about what to choose. I was feeling pretty overwhelmed at first, but Cool Guy was so chill and helpful that it made the whole process much smoother. He was really professional and definitely knew his stuff about all the different mattresses! When I'm ready to make a purchase, I'll for sure be heading back to specifically look for Cool Guy!
Assured purchase of brand new mattress
I had an awesome experience with the online sales rep who answered all my questions really quick through chat. I was kinda nervous at first about buying a mattress online, thinking it might have been used or returned, but Tyler L made sure to tell me that the mattress I wanted was totally brand new and no one else had tested it out. This made me feel much better about my purchase and I was grateful for Tyler's assistance in helping me make a smart choice. All in all, I'm happy with how everything turned out.
Mattress purchase
I had such a good time shopping at US-Mattress. Cooper C, the customer service rep I talked to, was amazing. He was super helpful and took the time to answer all of my questions. It was like having a friend helping me out while I shopped. The website was really easy to use, too, with handy filters that helped me find exactly what I was looking for. I'll definitely be telling my friends to check out US-Mattress in the future.
Labor Day mattress purchase
After procrastinating for like six weeks, I finally pulled the trigger and bought a mattress from US-Mattress. I had been looking around town for the same mattress with no luck, so I didn't want to pass up on the Labor Day sale. The reviews I checked out were super convincing, so I felt good about my choice. Ordering online through US-Mattress was a breeze, making the whole buying process smooth and easy.
Order delay resolution
The customer service rep at this company was super helpful and really focused on making sure I was happy. When my order got delayed, he jumped right in, was polite, and fixed things quickly. He figured out what went wrong and gave me a couple of options to make it right, like 10% off or a full refund. It showed me that this company really cares about its customers and appreciates our business.
Mattress purchase
I gotta give it to Trevor, he really impressed me with how honest and thorough he was in answering my question. Even though the answer wasn't exactly what I was hoping for, he didn't beat around the bush and even offered to help out more. I'm grateful for the link he sent over for more info. His openness helped me make a good choice about whether or not to buy.
Mattress purchase
Man, I gotta say, the customer service at this place is amazing! I was really impressed by how friendly and informed the staff was. They took the time to help me out and answer all my questions, making sure I got the best mattress for what I needed. I am so satisfied with my purchase.
Mattress purchase
I bought a mattress from this company not long ago and got to talk to a chat rep named Cooper C. He was really amazing and gave me great customer service. He knew a lot about the products and helped me choose the right one. Even though I was worried about bad reviews on deliveries and service, Cooper C made me feel better and I went ahead and made the purchase.
Mattress purchase
I had a chat with Tyler and he was able to clear up all the questions I had about the mattress. The video was pretty neat and I learned a bunch about mattresses. But I'm a little puzzled about why there's a price variation at the store down the street. It's kinda confusing!
Mattress purchase
I am so relieved! The guy who helped me out really knew his stuff, was super patient, and genuinely wanted to help. He wasn't pushy at all, just gave me some great advice that made me feel good about my decision to buy. I really liked how he took the time to figure out what I needed and suggested the absolute best product for me.
Mattress purchase
I've been dealing with US-Mattress recently and it's been a real pain. I saw their claim about having the lowest prices and thought I'd give it a shot since a competitor had a lower price for the same product. But every time I tried contacting them - whether by phone, live chat, or email - I either had to wait forever, got unhelpful replies, or got no response at all. Makes me wonder if they're trying to weasel out of their own guarantee.
