I ordered two pairs of prescription glasses. One pair was the incorrect color. I emailed Vint and York Support with attached photos. I made sure to take two pictures of the distinctive number engraved on the inside of the left arm, which aside from the pictures, is indicative of the color. The response I received from Support was dismissive. I was told that I received the correct pair regardless of the pictures I sent. I sent two more pictures along with a second email stating that the glasses were not the correct color I ordered. I ultimately had to call and speak to a representative. The representative answered the call without stating her name. I had to ask her name. The representative Jackie placed me on hold to read the emails. Upon her return she stated in defense of the first email, that my first two pictures were unacceptable to show the color. I was then told that they would now send a return label via email because I took satisfactory pictures. If we as customers are dissatisfied, it is stated that we can return without the hassle. Why then the hassle? Why did I have to send two emails? I mentioned the inconvenience of the whole ordeal. The representative Jackie’s response was basically send the glasses back or don’t. I asked to speak to a supervisor. I was transferred to Greg. Greg gave me the same spiel with even less compassion. I had to ask for an apology. So now I have to drive to my local post office, wasting gas, to return a pair prescription glasses. I’m stressed out because of the unfriendly customer service.