Spotlight: What are our customers saying?
The 5 star ratings on here seem to be scripted by employees of the company. I ordered something from the website and paid for expedited delivery. Within 1 day I was told that this delivery date...Read on
Do NOT be fooled by this SCAM company. All positive reviews are done by themself. This company does not exist, they will take your money from you but nothing happens thereafter. I have instructe...Read on
I purchased 5 SIM cards to be used for a trip to Europe for $120. They arrived on 6/20. None of them worked; when i put them into my phones, they all caused the phones to say No SIM card installed....Read on
I purchased a Huawei E5788 4G/5G Touchscreen Mobile WiFi & Powerbank. On dispatching the item WorldSIM indicated the value as £20 when the true value was in fact £329.99. Prior to purchase, I w...Read on
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Huwai mobile hotspot
The 5 star ratings on here seem to be scripted by employees of the company.
I ordered something from the website and paid for expedited delivery. Within 1 day I was told that this delivery date wouldn't be met, and was given no timeline for when I would receive my item. I was charged for the full amount. I requested a refund within 24 hours and was told this would be processed within 10 business days.
I have now called the company a dozen times and submitted numerous requests on their ticketing system. It's been over TEN (10) weeks and every time I call I am told that they will forward my complaint to the accounts department.
Do not trust your money or business with this company. It's a total joke. I have lost $200 and am still waiting to be refunded for an item that was NEVER SHIPPED TO ME. I have filed a claim of dispute/fraud through my credit card, but I have no idea how this will go.
Do NOT be fooled by this SCAM company.
All positive reviews are done by themself.
This company does not exist, they will take your money from you but nothing happens thereafter.
I have instructed solicitors to get this company off the web, in the meanwhile be very careful.
DO NOT BUY ANYTHING FROM THEM.
5 world SIM cards
I purchased 5 SIM cards to be used for a trip to Europe for $120. They arrived on 6/20. None of them worked; when i put them into my phones, they all caused the phones to say No SIM card installed. It took several days to hear back from tech support and they could not resolve the problem. Since I was leaving on my trip a few days later, I did not have the time to try and get them to work and/or get replacements from them given their lack of responsiveness. I also did not trust the company or the cards assuming they did end up working, so I asked for a refund. I have been trying ever since to get a refund.
The company WILL NOT HONOR THEIR WARRANTY. They are refusing to give me a refund, even though it was requested within their stated 14 day window. Their warranty also is for 6 months against defective product, and they refuse to refund me based on that either. They keep telling me it is unlikely that none of the cards work, even though I tried troubleshooting them with their tech support before I went on my trip. The form to submit a refund request on their website does not work - it tells me that the case number is invalid, even though it is the same one they are using in their email correspondence. They tell me I should use their live chat so they can troubleshoot, but there is no way to access the live chat on their website, and they won't tell me how to access it.
This is a HORRIBLE COMPANY that thinks very little of their customers. They do not honor their warranty and do not stand behind their product. I am now out $120 thanks to them. I ended up purchasing my sim cards from OneSIM and they worked fine (with excellent customer service). If I could leave 0 stars I would.
Huawei E5788 4G/5G Touchscreen Mobile WiFi & Powerbank
I purchased a Huawei E5788 4G/5G Touchscreen Mobile WiFi & Powerbank. On dispatching the item WorldSIM indicated the value as £20 when the true value was in fact £329.99. Prior to purchase, I wanted an ETA as I needed this for work while traveling. I was promised it would be 2 days. I was skeptical so added some time and worked on 14 days for delivery. Because of false information on the waybill, the package was flagged by my country's customs and to cut a very long story short...... 1. I waited 2 1/2 months to receive the product. 2. I eventually paid a fine of £115,23 on top of import taxes and VAT. 3. I have been flagged by my local revenue service as a person of interest for trying to evade paying taxes.
1. WorldSIM ignores all my attempts to contact them.
2. I keep receiving "copy and paste" messages with their terms and conditions.
3. Lodging a complaint on their site via a ticket is useless as I never receive any response.
4. Chatting with one of their agents on their site also proves useless as they promise to forward my message to the relevant "team". I suspect this "team" is a bin as I never hear anything again.
This is NOT about waiting 2 1/2 months. this is about:
1. You lied on your declaration to my customs!!!!!
2. This cost me money!!!
3. This flagged me with my government as a tax evader.
Why do I have to pay almost double for a product which is YOUR fault???