Have you ever realized how many you use your cell phone to call someone? You might have when you received your first couple of phone bills registering your calling minutes. And these calling minutes might still be on your mind every time you pick up your cell phone to make a phone call. This will especially be the case when you make a phone call overseas. One companies that tries to reduce these costs is WorldSIM. But does this network operator offer good reception? Or will your phone more often out of reception than within? And if you have a question, complaint or problem that you need help with, can you trust on their customer service to actually help you out or at least try their upmost? That is what customers that already have a subscription at WorldSIM can tell you. Read their reviews to find out if WorldSIM is the kind of cell phone provider that you want.
WorldSIM is a cell phone company. This Mobile Virtual Network Operator was founded in 2006. Their home base is situated in London. Their goal is to reduce that high costs that you are bound to make is you use your cell phone overseas. Therefore they designed a SIM card with which cell phone users can choose the region they are in. This enables incoming calls and reduces outgoing call costs. Their travel essentials include the aforementioned international SIM , Bluetooth, Smart Watches, Phones, Tablers, global WiFi and Action Cameras. Their collection of SIM cards also includes data roaming SIM cards, virtual numbers and UK travel SIMs. For businesses they include travel gadgets, agent login, agent register and data roaming solutions. And they offer data bundles and portable WiFi.
Services of WorldSIM
You can register on their website. With your account you can order their products of subscribe to their services. You can pay via Visa Electron, Meastro, American Express, Visa and PayPal. If you need some help with a problem, question or complaint you can contact them. You can call their customer services, but also email their press team or fill in their online form. They also have a blog that you can read. And on their website they also provide guides on what might be the best SIM card for your travel destination or how to set up your WorldSIM SIM card. And they can also be found on various social media, for example Facebook, Twitter, Google+, YouTube, Instagram and Pinterest.
Complaints, Compliments or Tips for WorldSIM
Do you already have experience with WorldSIM? In that case, would you be willing to share your experience with us and others that are thinking about subscribing to the services of this company or buying one or more of their products. We – and they – would like to know what can be expected from the phone reception that they offer. Do they offer a steady WiFi connection? And how does their customer service treats its customers? Let us know via a customer review.
What kind of cell phone reception does WorldSIM offer? Read customer reviews about this virtual network operator with pertable WiFi, gadgets etc
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The 5 star ratings on here seem to be scripted by employees of the company.
I ordered something from the website and paid for expedited delivery. Within 1 day I was told that this delivery date wouldn't be met, and was given no timeline for when I would receive my item. I was charged for the full amount. I requested a refund within 24 hours and was told this would be processed within 10 business days.
I have now called the company a dozen times and submitted numerous requests on their ticketing system. It's been over TEN (10) weeks and every time I call I am told that they will forward my complaint to the accounts department.
Do not trust your money or business with this company. It's a total joke. I have lost $200 and am still waiting to be refunded for an item that was NEVER SHIPPED TO ME. I have filed a claim of dispute/fraud through my credit card, but I have no idea how this will go.
Do NOT be fooled by this SCAM company. All positive reviews are done by themself. This company does not exist, they will take your money from you but nothing happens thereafter. I have instructed solicitors to get this company off the web, in the meanwhile be very careful. DO NOT BUY ANYTHING FROM THEM.
I purchased 5 SIM cards to be used for a trip to Europe for $120. They arrived on 6/20. None of them worked; when i put them into my phones, they all caused the phones to say No SIM card installed. It took several days to hear back from tech support and they could not resolve the problem. Since I was leaving on my trip a few days later, I did not have the time to try and get them to work and/or get replacements from them given their lack of responsiveness. I also did not trust the company or the cards assuming they did end up working, so I asked for a refund. I have been trying ever since to get a refund.
The company WILL NOT HONOR THEIR WARRANTY. They are refusing to give me a refund, even though it was requested within their stated 14 day window. Their warranty also is for 6 months against defective product, and they refuse to refund me based on that either. They keep telling me it is unlikely that none of the cards work, even though I tried troubleshooting them with their tech support before I went on my trip. The form to submit a refund request on their website does not work - it tells me that the case number is invalid, even though it is the same one they are using in their email correspondence. They tell me I should use their live chat so they can troubleshoot, but there is no way to access the live chat on their website, and they won't tell me how to access it.
This is a HORRIBLE COMPANY that thinks very little of their customers. They do not honor their warranty and do not stand behind their product. I am now out $120 thanks to them. I ended up purchasing my sim cards from OneSIM and they worked fine (with excellent customer service). If I could leave 0 stars I would.
Huawei E5788 4G/5G Touchscreen Mobile WiFi & Powerbank
I purchased a Huawei E5788 4G/5G Touchscreen Mobile WiFi & Powerbank. On dispatching the item WorldSIM indicated the value as £20 when the true value was in fact £329.99. Prior to purchase, I wanted an ETA as I needed this for work while traveling. I was promised it would be 2 days. I was skeptical so added some time and worked on 14 days for delivery. Because of false information on the waybill, the package was flagged by my country's customs and to cut a very long story short...... 1. I waited 2 1/2 months to receive the product. 2. I eventually paid a fine of £115,23 on top of import taxes and VAT. 3. I have been flagged by my local revenue service as a person of interest for trying to evade paying taxes.
Most Concerning 1. WorldSIM ignores all my attempts to contact them. 2. I keep receiving "copy and paste" messages with their terms and conditions. 3. Lodging a complaint on their site via a ticket is useless as I never receive any response. 4. Chatting with one of their agents on their site also proves useless as they promise to forward my message to the relevant "team". I suspect this "team" is a bin as I never hear anything again.
In summary: This is NOT about waiting 2 1/2 months. this is about:
1. You lied on your declaration to my customs!!!!! 2. This cost me money!!! 3. This flagged me with my government as a tax evader.
Why do I have to pay almost double for a product which is YOUR fault???