Zaful Reviews
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Unsuited items, refunded
I recently bought some stuff from this online store but when I got them, they didn't fit like I wanted. I contacted customer service to ask for my money back, but I was bummed to find out I had to send the items back to the US, and shipping costs would be super high since I'm in the UK. Despite that, I'm glad the company agreed to refund most of the money and let me keep the items. I can give them to a friend or donate them to charity, which I thought was pretty nice. I appreciate the great customer service and clear communication from the company. Now I'm just looking forward to getting my refund in the next week or two.
Prom dress purchase
At first, I wasn't sure about using this company because I've had some bad experiences with similar ones in the past. But I was actually really happy with how fast the dresses arrived. The dress I got for my daughter's prom was just right, and the customer service was top-notch. I know that some companies can be unreliable, but I was pleased with the quality of the dress, the prices, and the service overall. Still, I can't help but wonder if I would have run into any problems if I needed to return the dress.
Clothing order for teenager's birthday gift
I was kinda nervous at first because I heard some bad stuff about how long it took to get orders and the quality of the clothes from this website. But, I took a chance and ordered $150 worth of stuff anyway. I was really worried about what I'd get. Turns out, I got my order super quick, like in a week, which was a pleasant surprise. And the clothes were actually really nice - great quality and they fit just right. I'm glad I didn't let those bad reviews scare me off from buying from them.
Shoes wrong size, Good customer service
I made a mistake with my shoe size when I placed the order, and wouldn't you know it, they showed up too small. I tried to get a replacement pair, but they were all out, which was a major disappointment. Luckily, the customer service I got from a guy named Hossam was amazing. He promised me a full refund within 7-14 days, which was awesome. But I was taken aback when they suggested I donate the shoes instead of sending them back. All in all, I was pretty impressed.
Floral dress and cute earrings
The last time I bought some stuff from this store, I grabbed a super cute floral dress and some adorable earrings. I usually adore their stuff because it's cute and affordable, but this time they forgot to include one of the items in my package! I was pretty disappointed, so I contacted them to ask if they could help, but they were all like, "but the package made it to your address..." I was just so confused and let down, you know?
Swimsuits
I bought some swimsuits from this company not too long ago, and I ran into some issues when trying to get a refund. It's a bit of a hassle compared to other places because you have to submit a ticket first, and there's still no guarantee they'll approve your refund. One thing to keep in mind is that they don't accept returns on swimsuits, which is kind of a bummer. But I will say that the communication through the tickets was pretty solid, and they did eventually give me a refund for the swimsuit I bought.
Very vibrant and bold with trending fashion clothes
I find zaful quite complementing my daily lifestyle and surely my wardrobe. I have bought two dresses from there.
Usually happens that what you see online never comes as it is you expected but thank god! it didn't happen with Zaful.
The product was fantastic.
With more exploration, I find more awesome range of clothes ideal for different purposes, occassions and styles.
Truly admire their quality and variety :)2 bikinis 2 accessories
Everything was packaged nicely in little zip bags and came in less than a week. It looked exactly like the pictures and I was scared to order a bikini because I was scared I would get the wrong size but they have a sizing chart and it fit me great!
Clothes
Never had any issues with them so I don't know where the bad reviews are coming from. Of course I haven't had to return anything because it all fit and was true to the photos. Very cheap for the quality you get. Overall love this site.
legging
Nice Collection and reasonable price
Clothes
I placed an order 4/4, I have called 4/28, 5/26, 6/9, 6/18, 7/15, 7/28... and could not get me my order, and they are not paying the refund... they are just giving me a run around. I will be sure to continue to post negative reviews online until this is resolved.
Swimsuits
As mentioned in previous reviews, they have a really poor customer service and their delivery process is the worst. If you live in US don’t waist your time and money. I ordered some swimsuits at the beginning of April, I never got the packages and when I followed up with them they said that the packages were returned to their warehouse. I gave them a second chance and paid $10 more to resend the order. They processed that payment immediately, but three months later, I’m still waiting for the package to arrive and their customer service team keeps telling me that I need to wait with “more patience”. Please do not waist your money and time with this company, their business processes are way below US standards.
UB2001251251472255S001
Lovely dresses, super affordable.
Two men's shirts
Two shirts that were very undersized for what they were labeled. No packing slip in package and now haven't been able to return them. Buyer beware.
UM1908250922470933
I bought a cute Bikini, it was true to size and material was grade A not the cheap kind. Only thing is there shipping it takes FOREVER so you have to have a lot of patience.
Clothes
Just. No. Zaful, try awful. I placed my order on April 7, 2020. I received my items on May 22, 2020. Everything was too small- (I am a size 10) I had ordered everything in the large size. I ordered a t-shirt, a "dress", a pant suit, a cute velvet lace up teddy, and an off shoulder blouse. Now, yes, the pricing is affordable, but the clothing is really poor quality. The dress is not sewn together and is wide open to wear you have to wear pants and a blouse underneath, otherwise people will see your undergarments. The return process is a hastle. I had to provide them with all of the sku numbers of all the items. Plus, the way they worded things in the resolution center made it seem like I wouldn't be able to get my money back. I just want to return the clothes and get a refund. Maybe I've been spoiled by Amazon. This is too much of a hastle.
I wish I had come to this website before ordering from the. I am trying to return and they only want to give me a partial credit instead of a full refund and on the website it says you can get a full refund. Have you been successful at all?
74.00
I love what I ordered. It looks so cute and the price is nice, but I have waited a month and one order has not been out yet, and the other went out on may first, so it’s been about two weeks. I am unable to get ahold of anyone. I am starting to think I wasted my money.
2 bathing suits
I have ordered once before this. However, in their defense it was under an offer for a selected bathing suit a while back when they first were getting popular. I received a completely different suit in a different size and color. I chalked it up to new shipping and it was free, so no matter to me. However this is my second time on their site. No updates on shipping or any delay reports, almost as if I never bought them. Did I just waste money then? Probably. It’s been almost a month. LOL this site made me give stars for something I haven’t even received.
The same thing happened to me. I ordered on April 27th, got an email saying they shipped. But ever since that it still says my orders are on a plain coming to the United States. I ordered from them last summer and I got my order within a reasonable time. I don’t know if it’s just COVID-19 that’s causing this or if I got scammed ????
one can check on www.amazon.com for new trends